Associate Director, Academic Support Services

Recent Jobs; Gainesville (FL); On-site; USD 74,000 - 78,000; Full time

Job summary

The Heavener School of Business at the University of Florida is seeking an academic support director to advise and manage study abroad programs for undergraduate students. The role involves coordinating advising, visa seminars, pre-departure orientations, and collaboration with UFIC and international partners.

Qualifications include a Master’s or bachelor’s degree with significant study abroad experience, supervisory experience, and willingness to travel nationally and internationally.

Qualifications

• Master’s or bachelor’s degree in an appropriate area with relevant experience.
• Six years of relevant experience for bachelor’s degree route or four years for Master’s path.

Responsibilities

• Advise UF undergraduates and international students on study abroad options.
• Coordinate pre-departure orientations and visa seminars with UFIC and partners.
• Manage program admissions, scheduling, and registration for study abroad programs.
• Represent International Programs at fairs and events and promote study abroad opportunities.

Education

Master’s degree

Bachelor’s degree

Job description

ASO DIR, Academic Support Svcs

Master’s degree in an appropriate area and four years of relevant experience; or a bachelor’s degree in an appropriate area and six years of relevant experience.

About the Heavener School of Business:

One of the nation’s top-ranked undergraduate public business schools, the Heavener School of Business offers bachelor’s degrees in Finance, General Studies, Information Systems, Management, and Marketing to more than 5,000 students. The four pillars that drive the Heavener School of Business are Academics, Career Development, International Studies, and Leadership. With this foundation, Heavener graduates are prepared to build exceptional careers and lead lives of purpose.

Key Functions and Responsibilities Include but are not limited to:

ADVISING

• Researches, documents, and coordinates advising and administrative policies and procedures under the direction of the Director for International Programs
• Provides academic and study abroad advising related to Heavener Sponsored Business (HSB) and other international programs to UF undergraduates, State University System (SUS), and out-of-state students via scheduled in-person appointments, and electronic communication platforms
• Assists students in selecting appropriate programs that align with their academic and professional goals
• Assists students through their study abroad application process including visa questions and processes
• Collaborates with the University of Florida International Center (UFIC) to address student questions and concerns
• Assists and advises students during critical or urgent situations utilizing university and partner resources
• Present at the study abroad sessions for GEB 2015 Intro to Business sections

PROGRAM MANAGEMENT

• Serves as a point of contact for select Heavener Sponsored Business (HSB) programs; Will be the primary contact for 2-3 programs
• Collaborates with partners to ensure seamless processes for pre-approving/nominating students to study abroad programs
• In collaboration with the partners, creates seamless advising process to enhance students’ experience
• Collaborates with the International Center (UFIC) to ensure students complete applications
• Resolves scheduling conflicts of UF exams directly with course instructors (professors)
• Registers select HSB International Programs participants for UF classes
• Reports registration information to UFIC and international partners
• Conducts visa seminars, as needed, and works closely with partners abroad to ensure students have accurate and timely information about visa applications
• Schedules and conducts pre-departure orientations for the select HSB programs three times per year
• Collaborates with Assistant Director to create and published pre-departure guide for HSB programs
• Represents International Programs at study abroad fairs, Business Bash, and other recruiting events
• Collaborates with international partners to continuously create and/or enhance program operations and efficiency to ensure quality of student services and enhanced student experience
• Manages and promotes study abroad opportunities for students

ADMINISTRATION

• In collaboration with the Teaching Learning and Curriculum (TLC), HSB professors, and international partners, coordinates the scheduling of exams for all HSB programs and the UF online classes
• Updates textbook requirements for UF courses offered internationally
• Updates the academic calendars for the HSB programs in conjunction with institutional and international partners
• Assists in providing training to new employees and student assistants on processes and administration of programs

PROGRAM MARKETING

• Assists in setting the strategy for promoting HSB programs that align with the mission of the department and assists students in internationalizing their curriculum
• Creates and manages events (e.g., leading the coordination of Study Abroad 101 info sessions) each fall and spring semesters
• Coordinates representation of International Programs at student organization meetings to promote study abroad
• Serves as the point of contact for coordinating with campus stakeholders and representing International Programs at study abroad fairs, Business Bash, and other recruiting events
• Utilizes social media and UF information networks to inform students of study abroad opportunities
• Coordinates the presentation of study abroad info sessions for GEB 2015 Intro to Business sections and the IP Staff
• Represent HSB International Programs at relevant conferences
• Produces timely program promotional material that aligns with the overall IP and HSB brand strategy

STRATEGIC PLANNING & LEADERSHIP

• Under the direction of the IP Director, seeks opportunities for international partnerships and collaborations to enhance the mission of International Programs and the Heavener School of Business
• Contributes to the design and implementation of study abroad programs that permit students to engage internationally while completing degree requirements
• Collaborates with UF and international partners to continually enhance programs and increase study abroad participation of HSB undergraduates
• Collaborates with the director in proposing and developing new initiatives
• Supports new initiatives
• Collaborates with the director in evaluating the formatting and execution of programs to enhance student participation in study abroad programs, efforts to further internationalize students’ curriculum, and to streamline program delivery and efficiency
• Collaborates with domestic and international partners to continuously create and/or enhance program operations
• Assists the Director in preparing reports and data for publication
• Coordinates and moderates in the [REWIND] re-entry workshop held for students twice a year
• Produces evaluation reports and distributes them to international partners and UFIC
• Assists the Director in assessing the strengths and weaknesses of the HSB sponsored programs and collaborates with theDirector in executing efficiency and enhancing program structure and delivery
• Assists in developing assessment tools to determine program outcomes as well as student and partner satisfaction
• In collaboration with the Director, manages program evaluations for the sponsored programs
• Assists in developing assessment tools to determine program outcomes as well as student and partner satisfaction
• Supervises Academic Program Specialist I and the position's work related to HSB programs

Work Schedule:

• Monday to Friday, 8:00am to 5:00pm.
  • This position may require national and international travel
  • Required participation in some events held in the evening or on weekends

Employment benefits at the University of Florida include comprehensive health insurance benefits, retirement options, a generous paid leave plan, and an employee education program to support your professional development.

$74,000 - $78,000

Required Qualifications

Master’s degree in an appropriate area and four years of relevant experience; or a bachelor’s degree in an appropriate area and six years of relevant experience.

EDUCTION & TRAINING

• Master’s or bachelor’s degree in an appropriate area of specialization

EXPERIENCE

• Six years of full-time experience in study abroad programming, higher ed, and/or international business
• Two years of supervisory experience and/or experience leading a team
• Previous experience creating and/or managing a study abroad programs
• Previous experience leading students on a study abroad program

KNOWLEDGE

• Thorough knowledge of academic and administrative policies and procedures
• Knowledge to facilitate the IP process and help students evaluate the experience

Special Instructions to Applicants

In order to be considered for this position, you must upload the following three items.

1. Cover letter

2. Resume

3. List of three professional references with contact information

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Advertised: 07 Oct 2026 Eastern Daylight Time

Applications close: 16 Oct 2026 Eastern Daylight Time