Associate Director/ Academic Support

Louisiana State University; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Louisiana State University seeks an Associate Director of Academic Support to provide strategic leadership for CAS programs, including tutoring and Supplemental Instruction. You will oversee administration, assessment, and continuous improvement, ensuring services align with university priorities.

The role requires directing staff, managing budgets, and partnering with colleges to grow student success and retention through evidence-based practices.

Qualifications

• Bachelor's degree and five years of experience in a college learning center or related experience.
• Includes two years of supervisory, management, or leadership related experience.
• LSU values skills, experience, and expertise; degree not strictly required if years of experience meet requirements.

Responsibilities

• Provide strategic leadership and oversight for CAS Academic Support, including the Shell Tutorial Center, tutoring, and Supplemental Instruction programs.
• Direct the administration, development, and continuous improvement of academic support programs to ensure high-quality services.
• Supervise professional staff and graduate assistants, provide guidance and performance evaluations, and oversee the Assistant Director responsible for daily tutoring and SI operations.
• Lead recruitment, hiring, training, and professional development of academic support personnel.
• Establish and maintain program standards, policies, and procedures.
• Oversee academic support budgets, including resource allocation and financial reporting.
• Identify opportunities to strengthen and expand programs in collaboration with colleges and departments.
• Collaborate with the CAS Director on strategic initiatives and resource planning.

Skills

Adaptability

Campus Operations

Collaboration

Critical Thinking

Leadership

Resource Management

Strategic Planning

Student Advocacy

Education

Bachelor's degree

Job description

The Associate Director of Academic Support provides strategic leadership and oversight for the academic support programs within the LSU Center for Academic Success (CAS). This position is responsible for the overall direction, administration, assessment, and continuous improvement of tutoring and Supplemental Instruction (SI) programs housed within the Shell Tutorial Center (STC).

The Associate Director leads the development and implementation of high-quality, evidence-based academic support services that promote student learning, academic achievement, retention, and graduation. This position provides leadership and professional development for academic support staff, oversees program resources and operations, and uses data-informed practices to evaluate program effectiveness and identify opportunities for growth.

The Associate Director works collaboratively with university colleges, faculty, academic departments, and campus partners to strengthen and expand academic support services. This position also contributes to the strategic direction of CAS and ensures that academic support programs align with Center, division, and university priorities.

50% Supervision, Administration, and Operations

• Provide strategic leadership and oversight for CAS Academic Support, including the Shell Tutorial Center, tutoring, and Supplemental Instruction programs.
• Direct the administration, development, and continuous improvement of academic support programs to ensure high-quality services that meet student and institutional needs.
• Supervise professional staff and graduate assistants, provide guidance and performance evaluations, and oversee the Assistant Director responsible for daily tutoring and Supplemental Instruction operations.
• Provide leadership and oversight for the recruitment, hiring, training, and professional development of academic support personnel, including student leadership and development opportunities for tutors and SI Leaders.
• Establish and maintain program standards, policies, and procedures that promote operational effectiveness, consistency, and compliance with university policies and professional standards.
• Oversee academic support budgets, including resource allocation, expenditures, funding proposals, and financial reporting, to ensure effective and sustainable program operations.
• Identify opportunities to strengthen and expand academic support programs in collaboration with academic colleges, departments, and campus partners.
• Collaborate with the Director of CAS on strategic initiatives, program priorities, and resource planning to support the Center's mission and long-term goals.

25% Assessment, Planning, and Reporting

• Lead the assessment and evaluation of academic support programs to measure effectiveness and identify opportunities for improvement.
• Oversee the collection, analysis, and reporting of program participation, student outcomes, and key performance indicators to guide data-informed decisions.
• Establish and monitor program goals, learning outcomes, and performance measures to assess the impact of tutoring and Supplemental Instruction on student success.
• Use assessment findings to guide program development, resource allocation, and service delivery in alignment with CAS, division, and university strategic priorities.
• Prepare and present reports, assessments, and recommendations to CAS leadership, university administration, academic departments, and other stakeholders.
• Participate in Center-wide strategic planning and assessment initiatives to support student success and institutional effectiveness.
• Lead the preparation, maintenance, and renewal of relevant academic support program certifications and accreditations.
• Stay current with research and best practices in academic support and incorporate evidence-based approaches into program planning and improvement.

20% Communication, Outreach, and Presentation

• Build and maintain collaborative relationships with faculty, academic departments, colleges, and campus partners to strengthen academic support services.
• Serve as a primary representative of CAS Academic Support in university meetings, committees, and collaborative initiatives related to academic achievement, retention, and student success.
• Collaborate with faculty and academic leadership to identify student learning needs and develop targeted academic support initiatives.
• Lead efforts to communicate the value and impact of tutoring and Supplemental Instruction programs to campus stakeholders.
• Provide leadership in developing outreach and marketing strategies that increase student awareness, engagement, and utilization of academic support services.
• Coordinate opportunities for faculty and campus partners to collaborate on academic support initiatives, including the campus Academic Support Interest Group.
• Represent CAS and LSU at regional and national conferences through presentations, professional engagement, and sharing effective academic support practices.
• Maintain engagement with professional organizations and networks to identify opportunities to strengthen academic support services.

5% Other duties as assigned.

Required Qualifications

Bachelor's degree and five years of experience in a college learning center or related experience. Includes two years of supervisory, management, or leadership related experience.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Experience managing tutoring, Supplemental Instruction, or other academic support programs within a higher education setting.
• Experience with program assessment, strategic planning, budget management, and data-informed decision-making.
• Experience developing collaborative partnerships with faculty and academic departments.

Our ideal candidate possesses the following qualities: Knowledge of national academic support standards, certification processes, and evidence-based learning strategies.

Special Qualifications

Ability to work occasional evenings and weekends as needed to support Center programs, events, and university initiatives.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency.

This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

The location of this position is LSU-BR and is not eligible for remote work.

Skills Needed: Adaptability, Campus Operations, Collaboration, Critical Thinking, Leadership, Resource Management, Strategic Planning, Student Advocacy

Background Check - An offer of employment is contingent upon a satisfactory background check.