Associate Director

ISG (Information Services Group); Stamford (CT); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in information services is seeking an Associate Director based in Stamford, CT. This role involves overseeing managed services engagements, ensuring client satisfaction, and drafting significant contracts. The ideal candidate will possess a law degree and substantial experience in a client-facing role, directly managing large IT outsource agreements.

Qualifications

• Five years of experience as a Contracts Manager or similar role.
• Experience in client-facing roles with IT service delivery.
• Ability to interpret contracts and manage client relationships.

Responsibilities

• Oversee managed services engagements and ensure client satisfaction.
• Draft contracts, including Statements of Work and Financial Provisions.
• Support sales opportunities and high-level client interactions.

Skills

Client management

Project management

Contract drafting

Education

Bachelor of Laws (LL.B) or Bachelor of Civil Law (B.C.L.)

Job description

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Description

Associate Director

Associate Director, ISG Information Services Group Americas, Inc., Stamford, Connecticut (remote): Provide direction for multiple Managed Services engagements. Oversee indirect offshore teams that support governance of large information technology (IT) outsource managed services agreements (MSA) for clients. Responsible for overall delivery and client satisfaction, high-level client interaction, project status management and reporting, identifying, and selling additional value-add work for clients, and supporting sales opportunities. Support clients in interpreting contracts with their IT service providers. Draft contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels. Review and manage development of any client-facing documentation related to technology deployments, process workshops, and transaction support. Must have a Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent and Five years of experience as a Contracts Manager, Contracts Analyst, or similar role. Required experience must include five years of experience in a: (i) Client-facing role leading/managing a team supporting governance of large IT outsource MSA; or (ii) Service provider role responsible for management and delivery of large outsource MSA. Experience may be gained concurrently. Position eligible for telecommuting from any location in the United States. International and domestic travel required up to 25% of the time. Apply at: isg-one.com/careers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Information Services

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