Associate Digital Systems Support Specialist

System One; Hershey (PA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company at a renowned facility in Hershey, where you will play a crucial role in supporting the technology infrastructure. This long-term contract position requires 100% onsite presence and involves providing essential IS technical support, ensuring smooth operations of plant systems, and assisting users with various IT needs. You will work closely with a dedicated team, helping to maintain hardware and software systems, while developing your skills in a dynamic environment. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in IT/OT support roles.
• Proficient understanding of PCs and printers.

Responsibilities

• Provide on-site support for IT infrastructure and user needs.
• Support automation software and licenses on technician PCs.

Skills

Windows environments

Networking

Troubleshooting client issues

Time management

Communication skills

Education

Associate's degree in Information Technology

Equivalent practical experience in Computer Science

Tools

Windows PCs

Virtual machines

Networking systems

Job description

Join our team at an iconic facility in Hershey and play a vital role in ensuring the smooth operation of the plant's technology infrastructure.

This is along-term, contract role.100% onsite required.

Summary:

• Provide IS technical support and client support for plant IS systems
• Work under direction of Plant Digital System Support Specialist
• Support Corporate IS efforts involving computers and networking systems at the plant level such as IT hardware refreshing
• Provide IS support services to help users identify, evaluate, implement and maintain computer-based solutions to business problems
• Ongoing responsibilities include hardware and software support for Windows PCs, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone systems, and paging system.

Responsibilities:

• IT systems: Provide on-site support for IT infrastructure. Help facilitate Windows desktop/laptop installation and maintenance.
• OT systems: Support automation/controls software and licenses required on technician PCs, support VMs on user computers.
• End User Support: Respond to plant user support needs related to PC software and hardware, printers, and plant applications. Respond to corporate IT Help Desk and work with plant DSS.

Top Three Technical Skills:

• Proficiency in Windows environments and networking, understanding hardware refresh processes (PCs specifically), and an ability to efficiently troubleshoot client issues.

Minimum Knowledge, Skills, and Abilities Required:

• Associate's degree or equivalent practical experience in Information Technology, Computer Science, or a closely related field.
• 1-3 years of experience in IT/OT support roles.
• Must demonstrate the company's Values.
• Proficiency of the English language
• Work safely and follow all established plant policies and procedures
• Possess good time management
• Possess good math skills
• Follow directions and pay attention to details
• Ability to work independently and in group environment
• Possess good written/verbal communication skills
• Ability to handle multiple priorities
• Understand when to address issues and when to escalate
• Proficient understanding of PCs and printers
• Proficient understanding of Windows operating systems (PC and server)
• Understanding of virtual machine concepts
• Understanding of network communications
• Some knowledge of program languages and database concepts

#M1


Ref: #706-IT York