Associate Desktop Support Technician

Tampa Family Health Centers; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

PTO and 7 paid holidays

401(k) with employer contribution

Leadership growth opportunities

Employee discount programs

Job summary

Tampa Family Health Centers seeks a Desktop Support Technician I to deliver hands-on IT support across our Florida health centers. You will install, configure, and maintain desktops, laptops, phones, and printers while ensuring HIPAA compliance.

Work in a fast-paced healthcare environment, troubleshoot hardware, software, and network issues, manage user accounts, and coordinate with vendors. This on-site role requires travel to local sites and a focus on reliability and patient care.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• Minimum 2 years of desktop support experience.
• Valid driver’s license and reliable transportation.
• Certifications (CompTIA, Microsoft) preferred.

Responsibilities

• Install, configure, maintain desktops, laptops, phones, and printers.
• Troubleshoot hardware, software, and network issues.
• Support IT connectivity for medical devices.
• Manage user accounts, passwords, and system access.
• Respond to help desk tickets and provide timely follow-up.
• Coordinate with vendors for technical support.
• Travel to local sites for equipment setup and support.
• Ensure compliance with HIPAA and TFHC policies.

Skills

Troubleshooting

Clear communication

Organization & multitasking

Customer-focused

Team-oriented

Education

Associate degree in IT or related field

Tools

Windows OS

Mac OS

Desktops & laptops

Printers & phones

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Administration Tampa, FL, US

Location: Tampa, Florida (In Person)
Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care.

Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community.

Position Summary

We are seeking a Desktop Support Technician I to provide technical support across our health centers. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring systems run efficiently in a fast-paced healthcare environment.

Install, configure, and maintain desktops, laptops, phones, and printers

Troubleshoot hardware, software, and network issues

Support IT connectivity for medical devices

Manage user accounts, passwords, and system access

Respond to help desk tickets and provide timely follow-up

Coordinate with vendors for technical support

Travel to local sites for equipment setup and support

Ensure compliance with HIPAA and TFHC policies

Qualifications

Associate degree in IT or related field, or equivalent experience

Minimum 2 years of desktop support experience

Valid driver’s license and reliable transportation

Certifications (CompTIA, Microsoft) preferred

Skills & Abilities

Strong troubleshooting and problem-solving skills

Experience with Windows and Mac systems

Ability to communicate technical information clearly

Strong organization and multitasking ability

Customer-focused and team-oriented

Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth:

Medical, Dental, and Vision Insurance

Life and Disability Insurance offerings

Generous PTO and 7 paid company holidays

401(k) program with employer contribution after one year

Competitive compensation with leadership growth opportunities

Employee Assistance Program (EAP)

Employee discount programs

Many additional benefit offerings

Join Us

Join a mission-driven team where your work directly supports patient care and community health.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.