Associate Desktop Support Specialist

MaineHealth Accountable Care Organization; Scarborough (ME); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare is seeking an Associate Desktop Support Specialist to enhance user experience through effective technical support and system management. This dynamic role involves overseeing the installation and troubleshooting of client systems, ensuring seamless service recovery for technical issues. Join a collaborative team that values community and individual growth, offering a supportive environment where you can thrive. With flexible work policies and comprehensive benefits, this opportunity is perfect for those looking to make a meaningful impact in healthcare while advancing their careers.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Associates Degree or equivalent experience required.
• Valid Driver's license preferred.

Responsibilities

• Responsible for end user installation and support of client systems.
• Coordinate technical problem calls and service recovery.

Skills

Desktop Support

Technical Support

Problem Solving

Education

Associates Degree

Tools

Client Systems

Business Support Systems

Job description

Location: Scarborough, ME
Facility: MaineHealth Corporate
Schedule: Full Time
Job Category: Information Services
Req #: 21703
Date Posted: Feb 6, 2025

Summary:
The Associate Desktop Support Specialist role is responsible for the technical and supervisory aspects of end user installation and support of client systems, including day-to-day break/fix and coordination of end user computing through prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: Associates Degree and/or equivalent experience/training required.
• License/Certifications: Valid Driver's license preferred.
• Experience: N/A
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Knowledge of desktop and business/technical support systems.

Additional Information:
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Philip R. Ellis at [emailprotected].

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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