Desktop Support Specialist I - Digital and Technology Partners - New York Eye and Ear Infirmary[...]

Mount Sinai Health System; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist I to enhance workplace technology services. This role involves providing high-level support for network systems, software, and hardware, ensuring customer satisfaction through effective troubleshooting and issue resolution. You will collaborate with end-users and management while managing workstation changes across various locations. Ideal candidates will have a strong background in IT support, excellent communication skills, and a passion for technology. Join a team dedicated to innovation and excellence in healthcare!

Qualifications

• 1+ years of experience in computer repair and maintenance.
• Strong customer service and communication skills required.

Responsibilities

• Provide support for workplace technology including software and hardware.
• Troubleshoot network printers, scanners, and mobile devices.

Skills

Customer Service

Troubleshooting

Communication Skills

Organizational Skills

Problem Identification

Education

Baccalaureate degree in Information Technology

High school diploma or GED with relevant experience

Tools

Microsoft O365

Active Directory

ServiceNow

Windows OS

Mac OS

Job description

Desktop Support Specialist I - Digital and Technology Partners - New York Eye and Ear Infirmary Mon - Friday 9am - 5pm

Join to apply for the Desktop Support Specialist I - Digital and Technology Partners - New York Eye and Ear Infirmary Mon - Friday 9am - 5pm role at Mount Sinai Health System.

Job Description

The Desktop Support Specialist I provides support to management and staff in all aspects of workplace technology services, including network-based systems, software, and hardware.

Responsibilities

• Provide high-level support for workplace technology, including network systems, software, hardware, security, recovery, troubleshooting, repairs, installations, and upgrades.
• Support and troubleshoot network printers, scanners, mobile devices, and more.
• Manage workstation moves, additions, and changes across Mount Sinai locations and off-campus sites.
• Support remote Mount Sinai users, which may involve local travel.
• Participate in testing and quality assurance of new technology packages and prototypes.
• Maintain high customer satisfaction by resolving issues efficiently and escalating when necessary.
• Collaborate effectively with end-users, colleagues, and management.
• Complete all required training and perform related duties as needed.

Qualifications

Education

• Baccalaureate degree in Information Technology or related field, OR
• High school diploma or GED with three years of relevant experience.

Experience

• At least one year of full-time experience in computer repair, maintenance, and installation.
• Strong customer service and organizational skills.
• Excellent communication skills.
• Ability to identify problem trends and support end-users effectively.

Certifications (Preferred)

• A+, Network+, Security+, Apple Certifications.

Technical Skills

• Troubleshooting hardware and software issues.
• Proficiency with Windows and Mac OS.
• Support and troubleshooting of Microsoft O365, mobile devices, basic networking, Active Directory, and ITSM systems like ServiceNow.

Skills and Competencies

• Broad knowledge of end-user computing and network systems.
• Flexibility to travel and adapt to duties and hours as needed.

Join us in fostering an inclusive environment dedicated to excellence in healthcare and innovation.