Associate, Retail Channels (Teller-At-Large)

Oriental Bank; Puerto Rico; Sur place; USD 30 000 - 38 000; Plein temps

Résumé du poste

Oriental Bank is hiring an Associate, Retail Channel (Teller At-Large) to deliver efficient customer service across multiple Puerto Rico branches. You will handle a variety of transactions, promote products, and rotate among locations as needed.

Candidates should have an associate degree and 1 year of retail or cash handling experience; bilingual English/Spanish is preferred, with strong math and multitasking skills.

Qualifications

• Associate degree in Business Administration or related field required.
• 1 year of retail, customer service or cash register experience required.
• Bilingual English and Spanish preferred (written and verbal).
• Proficiency in MS Office; basic math and multitasking abilities.

Responsabilités

• Provide high quality customer service and comply with procedures.
• Handle deposits, withdrawals, checks, payments, transfers and cash handling.
• Keep workstation ready and maintain cash controls.
• Balance cash at shift end and report discrepancies.
• Promote bank products and cross-sell where appropriate.
• Receive customer inquiries and route to the right area.
• Escalate suspicious activity to management as needed.
• Adhere to regulatory policies and internal controls.

Connaissances

Customer service

Bilingual English/Spanish

Attention to detail

Multitasking

Analytical thinking

Formation

Associate degree in Business Administration

Outils

MS Office

Excel

Word

Visio

Description du poste

The Associate, Retail Channel (Teller At-Large) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. This position works on-site and requires travel between and rotation across multiple branch locations throughout the Metro area of Puerto Rico, based on business needs.

MAIN DUTIES & RESPONSIBILITIES

• Provides high quality and efficient services to customer base adhering to all procedures and practices.
• Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management.
• Ensures and promotes compliance and that all transactions are executed strictly within the established operating policies and procedures, and adheres to all applicable guidelines, regulations, policies and procedures.
• Handle transactional services including, among others, deposits, withdrawals cashing checks, processing payments, transfers, sells manager/ officers checks following aligned with Bank’s policies and procedures.
• Ensures workstation is fully prepared to execute transactions.
• Keeps established controls over keys, stamps and cash assigned.
• Ensures compliance with cash management and maintaining cash limits established.
• Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.
• Maintains logs and registers transactions per established procedures.
• Receives claims or inquiries from customers or potential customers.
• Manages those within their scope and refers others to the appropriate area.
• Reports and escalates to management any suspicious transaction or activity observed within the Branch.
• Balance and reconciliation of transactions.
• Promotes and provides information on the bank’s products, services and channels.
• Identifies cross-selling opportunities and refers customer to peers and team members.
• Other duties may be assigned.

MINIMUM REQUIREMENTS

Associate, technical degree or approved credits in Business Administration or related field required. One (1) year of retail, customer service or cash register experience required. Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities. Fully bilingual: English and Spanish (written and verbal) preferred. Basic mathematical skills required. Detail oriented and able to manage multiple priorities required. Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards. Demonstrated assertiveness in oral and written communications with internal and external stakeholders. Proficiency in MS Office (Excel, Word) and other business applications such as Visio among others. Availability to work based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

EEO & DIVERSITY

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters. This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement.

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento