Associate Customer Support Technician

Applied Systems; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Holiday and vacation time

Health & Wellness days

Birthday bonus

Job summary

Applied Systems is seeking an Associate Customer Support Technician to join the Customer Support Team. You will assist our customers with questions about software, hardware, or any other products purchased from our company, delivering friendly, informed, and efficient service via telephone, Internet chat, and email.

This remote role within the United States requires strong communication skills, at least 1 year of customer service experience, and familiarity with Microsoft applications;

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills; strong telephone skills.
• Experience working with technology and Microsoft applications.

Responsibilities

• Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems.
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
• Communicate and elevate issues you are unable to resolve to the proper level/area of customer support when necessary.

Skills

Customer service

Microsoft applications

Tools

Salesforce

Freshdesk

Jira

Job description

Job Description

Team: Customer Support

Salary Range:

$42,000 - $52,000 USD

Location:

Remote within the United States

Opportunity for Impact

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.

We’re looking for an Associate Customer Support Technician to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

What You’ll Do

• Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and elevate issues you are unable to resolve to the proper level/area of customer support when necessary

What We’re Looking For

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications

Bonus points if you also have:

• Experience supporting customers in a fast-paced B2B or technology environment
• Strong problem-solving skills and commitment to exceptional customer care
• Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background.

Why You’ll Like Working on Team Applied

The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.

You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.

How We’ll Support You

We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Compensation Transparency

Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).

Background Checks

Employment is contingent upon successful completion of applicable pre-employment background checks and verification processes.

Your Security Matters:

Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.