Associate Customer Support Technician

Inclusively; United States; On-site; USD 98,000 - 115,000; Full time

Job summary

A leading company is seeking an Associate Customer Support Technician to provide exceptional customer service. The role involves answering inquiries, troubleshooting issues, and escalating unresolved problems. Ideal candidates have customer service experience and strong communication skills. Join a culture that values diversity and offers a comprehensive benefits package.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Bonus Day for Your Birthday

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills.
• Experience working with technology and Microsoft applications.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Triage and troubleshoot customer problems.
• Communicate unresolved issues to the appropriate support area.

Skills

Customer Service

Communication

Problem Solving

Tools

Salesforce

Freshdesk

Talkdesk

Jira

Job description

2 days ago Be among the first 25 applicants

Inclusively is partnering with an insurance technology company to hire a Associate Customer Support Technician. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We’re Excited to Learn More About You

Your experience may include:

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria

You may have other skills or credentials, including:

• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

When You Join Our Team, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Technology, Information and Media and Insurance

Referrals increase your chances of interviewing at Inclusively by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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