Associate Linux Support Engineer

Canonical; Portland (ME); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an Associate Linux Support Engineer to provide expert technical support for Ubuntu and open source products. This remote role offers the chance to engage with complex technical issues across cloud, desktop, and IoT environments. You will manage support cases, ensuring high customer satisfaction while collaborating with a global team. With a strong focus on continuous learning and professional growth, this position is ideal for candidates passionate about Linux and eager to contribute to a diverse and inclusive workplace. Join a forward-thinking organization that values your expertise and offers exciting opportunities for travel and development.

Benefits

Remote work with biannual team meetups

USD 2,000 annual learning budget

Regular salary reviews

Performance bonuses

Comprehensive benefits

Opportunities for travel

Professional growth

Qualifications

• Degree in a technical field or relevant experience is required.
• Experience troubleshooting Linux systems is essential.

Responsibilities

• Provide technical support remotely via phone, email, and web.
• Own and manage support cases ensuring high customer satisfaction.
• Contribute to and maintain knowledge base articles.

Skills

Linux Troubleshooting

Communication Skills

Problem-Solving

Cloud Computing

Networking

Education

Degree in Computer Science

High School Diploma

Tools

KVM

VirtualBox

VMWare

Job description

Join to apply for the Associate Linux Support Engineer role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of over 1100 colleagues in more than 75 countries, with few office-based roles. Teams meet in person 2-4 times a year in various interesting locations worldwide to align on strategy and execution.

We are hiring an Associate Support Engineer to support the technical needs of customers using Ubuntu and open source products. This role offers hands-on experience, a passion for Linux and open source, and the opportunity to work with industry experts at Canonical.

You will handle complex technical issues, from cloud environments to kernel crashes, providing expert support across the full technical stack at Canonical, including cloud, desktop, and IoT. You will own your cases from problem qualification to resolution, collaborating with colleagues and senior engineers as needed. This is a remote, global role.

Location:

This is a globally remote role.

Role responsibilities include:

1. Providing technical support remotely via phone, email, and web.
2. Owning and managing support cases, ensuring SLA compliance and high customer satisfaction.
3. Contributing to and maintaining knowledge base articles.
4. Drafting technical notices for communication.
5. Prioritizing tasks effectively.
6. Continuously learning about evolving products and services.
7. Understanding Ubuntu development to set realistic customer expectations.
8. Communicating regularly with team members.
9. Suggesting improvements to service quality.
10. Participating in weekend rotation support.

Candidate requirements:

• Strong academic background from high school and university.
• Degree in a technical field (e.g., Computer Science, Electrical Engineering) or relevant experience.
• Confidence in communication and feedback exchange.
• Proven record of exceeding expectations.
• Experience troubleshooting Linux systems.
• Knowledge or experience in at least two areas from Linux server administration, programming, networking, or virtualization/cloud computing.
• Quick learner, adaptable, and able to handle customer-facing pressure.
• Excellent English communication skills.
• Respect for diversity and ability to work in a multicultural environment.
• Result-driven with a strong commitment to meet deadlines.
• Willingness to travel internationally twice a year for up to two weeks.

Note: Background checks will be conducted.

Nice-to-have skills:

• Experience with virtualized environments like KVM, VirtualBox, or VMWare.
• Knowledge of open-source desktop technologies.
• Active contributions to open-source projects or forums.

What we offer:

• Remote work with biannual team meetups.
• USD 2,000 annual learning budget.
• Regular salary reviews and performance bonuses.
• Comprehensive benefits including leave, parental leave, and employee assistance.
• Opportunities for travel and professional growth.

About Canonical:

Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud computing. We hire globally and uphold high standards for excellence. Working here involves innovative thinking, continuous learning, and high performance.

Canonical is an equal opportunity employer committed to diversity and inclusion, ensuring fair consideration for all applicants regardless of background.