Associate Customer Success Manager — Home Care SaaS

HHAeXchange; Fort Snelling Unorganized Territory (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plans

Paid time off

401K with company match

Job summary

HHAeXchange is seeking an Associate Customer Success Manager to partner with home healthcare agencies and improve caregiver/family experiences. The role offers growth, leadership exposure, and a startup mindset within a collaborative team.

We value flexibility and continuous improvement as you work across customer success, implementation, product, and technical problem solving. Travel up to 10% is required as part of supporting customers.

Qualifications

• Bachelor's degree required.
• Proficiency with Microsoft Office (PPT, Excel, Word).
• Strong written and verbal communication with stakeholders.
• Ability to organize and plan work independently.
• Comfort working in a rapidly changing environment.
• Empathy, patience and resilience when helping customers.
• Ability to manage multiple priorities with attention to detail.
• Self-starter, proactive and detail-oriented with strong service focus.
• Experience translating technical features into business outcomes.
• Collaborative team player with a customer-facing mindset.
• Experience with B2B SaaS or technology platforms preferred.
• Prior experience in a customer-facing support role is a plus.

Responsibilities

• Interact directly with customer end users to maximize use of our home care provider software.
• Collaborate with Implementation, Product, and Engineering to address customer needs.
• Develop creative solutions and provide product input to improve the offering.
• Use gen AI tooling to increase efficiency and outcomes.
• Analyze data to identify opportunities to improve retention and utilization.
• Understand market trends and competitive dynamics for customers.
• Own relationships with assigned accounts to drive retention and success KPIs.
• Identify needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting.
• Capture and prioritize customer feedback and deliver concise leadership analyses.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Adaptability

Customer-facing service

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

HHAeXchange is seeking an Associate Customer Success Manager to partner with home healthcare agencies and improve caregiver/family experiences. The role offers growth, leadership exposure, and a startup mindset within a collaborative team.

We value flexibility and continuous improvement as you work across customer success, implementation, product, and technical problem solving. Travel up to 10% is required as part of supporting customers.