Sr. Manager, Customer Success

HHAeXchange; Minneapolis (MN); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health plans

Paid time off

Company holidays

401K retirement match

Job summary

HHAeXchange, the leading technology platform for home and community-based care, seeks a Sr. Manager, Customer Success to lead the CS team and drive customer relationship excellence as we scale our next‑gen homecare platform.

You’ll partner with Product, Implementation and other teams to build a best‑in‑class function in a collaborative, customer‑focused environment. This is a full‑time exempt role in Minneapolis with competitive health plans, paid time off, company holidays, and a 401K

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We're seeking an experienced Sr. Manager, Customer Success to manage the CS team and portfolio, driving customer relationship excellence as we scale our next-gen home care provider technology. This role is a great fit for a leader who wants to make a difference for tens of thousands of caregivers and families, working alongside a passionate and focused team. You'll work cross functionally, spanning Product, Implementation, and more, to develop and grow a best in class function. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.