Associate Customer Success Manager

HHAeXchange; Minneapolis (MN); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plans

Paid time-off

401K retirement program with company-m

Other company sponsored programs

Job summary

HHAeXchange is seeking an Associate Customer Success Manager to partner with home healthcare agencies and improve the experience for caregivers and families. You will help implement solutions and ensure successful adoption of our homecare platform.

In this role, you will collaborate with cross-functional teams, learn the business, and grow into more responsibilities, all within a collaborative, customer-focused environment that values flexibility and innovation.

Responsibilities

• Work directly with home healthcare agencies to improve the experience of caregivers and families.
• Collaborate with cross-functional teams on customer success initiatives and product adoption.
• Learn, grow, and take on additional responsibility over time within a supportive team.
• Contribute ideas and help deliver meaningful outcomes for customers.

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We're looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and families.

This role is a great opportunity for individuals who enjoy solving complex challenges and collaborating with a talented team. Whether you're early in your career or looking to build your customer success experience, you'll gain valuable foundational skills and have opportunities to take on additional responsibility as you grow. The role works closely with cross-functional teams, providing exposure to customer success, implementation, product management, technical problem-solving, and healthcare industry expertise. Over time, it can open doors to a variety of career paths across the company. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base salary range for this US-based, full-time, and exempt position is $60,000 - $70,1000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.