Associate Customer Success Manager

BluIP Inc.; Glendale (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

BluIP is a Tier1 global service provider and communications innovator, seeking an Associate Customer Success Manager to join the Enterprise & Hospitality team in Glendale, CA. You will support onboarding, coordination, and relationship-building to drive customer outcomes in AI-enabled hospitality tech.

You will work closely with the Customer Success Manager, gaining hands-on exposure to AI, UCaaS, CCaaS, and enterprise hospitality tech powering hotels, resorts, restaurants, and healthcare

Qualifications

• 1–3 years in customer success, account management, hospitality, telecom, SaaS
• Strong organizational and project-coordination skills with attention to detail
• Excellent verbal and written communication; CRM experience preferred

Responsibilities

• Coordinate customer communications, onboarding, and account administration
• Serve as day-to-day coordinator for customer requests and escalate strategy to the CSM
• Develop strong relationships with customers and conduct regular success reviews
• Understand customer environments, identify gaps, and propose adoption initiatives
• Contribute to customer satisfaction and Net Promoter Scores (NPS) across portfolio
• Track open cases and keep customers updated on status and resolution
• Schedule meetings and manage action-item follow-up
• Maintain customer records in HubSpot and internal systems
• Prepare usage reports and business review materials
• Collaborate with Sales, Support, Engineering, Operations, and Product teams
• Monitor engagement and escalate concerns when needed

Skills

Customer success

Account management

Communication

CRM tools

Project coordination

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Job description

BluIP® is a Tier1 global service provider and communications technology innovator. At BluIP, we don't rent our network. We own it. As a Tier1 cloud communications provider, we control our own infrastructure end-to-end - which means better reliability, lower latency, and a product playground most companies can only dream of. We are the leading provider of innovative telecommunications solutions and develop artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small businesses, and the enterprise. BluIP's comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect™ with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue. We have built a brand around our deep commitment to the success of our customers and do our best work when the challenges are complicated and the outcomes mission critical. Add our legendary white glove service promise and it's no wonder that we are most trusted and recognized in the industries we serve.

Our mission is to connect the world with technology that inspires customer delight and business growth. As we continue to grow, we seek talented professionals to join our dynamic team and contribute to our success.

About the Role

Want to launch your Customer Success career at the intersection of AI, hospitality, and communications technology? We're looking for a motivated, customer-obsessed Associate Customer Success Manager to join our Enterprise & Hospitality team in Glendale, CA.

You'll work directly alongside - and be mentored by - a Customer Success Manager, gaining hands-on exposure to AI, UCaaS, CCaaS, and enterprise hospitality tech that powers communications for hotels, resorts, casinos, restaurants, and healthcare providers nationwide. It's built for early-career professionals who want a clear path toward a full CSM role.

In this role, you'll be a key connector between customers and internal teams - coordinating communications, tracking cases, preparing business reviews, and helping ensure every customer achieves their goals with BluIP.

Key Responsibilities

• Partner with the Customer Success Manager to coordinate customer communications, onboarding, and account administration
• Serve as the day-to-day coordinator for customer requests, escalating strategy and commercial discussions to the CSM
• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
• Gain a deep understanding of each customer's environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
• Track open support cases and keep customers updated on status and resolution
• Schedule customer meetings and manage action-item follow-up
• Maintain accurate customer records and activities in HubSpot and internal systems
• Prepare reports, usage summaries, and business review materials
• Collaborate cross-functionally with Sales, Support, Engineering, Operations, and Product teams
• Monitor customer engagement and escalate concerns or risks when needed

Experience & Background

• 1–3 years of experience in customer success, account management, hospitality, telecom, SaaS, or a related field
• Strong organizational and project-coordination skills with sharp attention to detail
• Excellent verbal and written communication skills
• Ability to juggle multiple priorities in a fast-paced environment
• Experience with CRM tools (HubSpot, Salesforce, or similar) and Microsoft Office - preferred
• Bachelor's degree in Business, Hospitality, Marketing, Communications, or related field - preferred

Preferred Attributes & Soft Skills

• Team-oriented with the ability to collaborate across departments
• Strong multitasking abilities and capacity to manage competing priorities
• Demonstrated ability to follow through on tasks and resolve issues to completion
• Comfortable navigating escalation paths and problem-solving in a fast-paced environment
• An owner's mentality - you take initiative and see things through
• A fast learner who thrives in a detail-oriented, customer-focused environment

Why BluIP?

• We own our network - meaning you'll work on real infrastructure
• Massive scale - help power communications for 60,000+ businesses
• Growth path - a clear route toward a full Customer Success Manager role, with ongoing training and mentorship
• Real impact - your work directly ensures customer delight for hotels, resorts, casinos, restaurants, and healthcare providers nationwide
• Competitive salary + performance-based incentives
• Hands-on exposure to cutting-edge AI and hospitality technology

Location: Onsite at our Glendale, CA office - where you'll collaborate closely with a supportive, in-person team.