Associate Customer Success Engineer - Central

Freddie Mac; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading data security company is seeking an Associate Customer Success Engineer to enhance customer satisfaction and optimize the use of their platform. This role involves direct client engagement, technical expertise, and a focus on driving adoption and success, with opportunities for travel and professional growth.

Benefits

Ability to work remotely, with office setup reimbursement

Unlimited PTO

Health, vision, and dental insurance

Qualifications

• Strong project management skills to handle multiple tasks.
• Proficiency in SQL and scripting languages.
• Excellent interpersonal skills for customer relations.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Drive customer adoption through effective onboarding and training.
• Monitor and report on customer health and usage indicators.

Skills

Project Management

SQL

Python

Interpersonal Skills

Education

Associate's degree or equivalent experience

Bachelor's degree in Computer Science

Job description

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

As an Associate Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

Requirements

REQUIRED QUALIFICATIONS:

• Associate's degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
• Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Proficiency in SQL and scripting languages (e.g., Python or equivalent)
• Familiarity with APIs and web services
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

COMPENSATION INFORMATION:

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance