Associate Customer Success Engineer - Central

Freddie Mac; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

Freddie Mac is seeking a primary technical expert in data security solutions to enhance customer experience. The role involves leading onboarding processes, troubleshooting technical issues, and conducting reviews to ensure client satisfaction, ideal for candidates with a background in project management and technical skills.

Benefits

Unlimited PTO

Paid holidays and sick time

Comprehensive health, vision, and dental insurance

Office setup reimbursement

Qualifications

• Associate's degree required; Bachelor's a plus.
• Strong project management skills and attention to detail.
• Proven track record in driving revenue growth.

Responsibilities

• Serve as primary technical expert on the employer's platform.
• Drive customer adoption through effective onboarding.
• Troubleshoot and resolve technical issues.

Skills

Project Management

Technical Troubleshooting

Customer Relations

SQL

Python

Education

Associate's Degree

Bachelor's Degree in Computer Science or similar

Job description

Employer Industry: Data Security Solutions

Why consider this job opportunity:
- Competitive salary with potential merit increases based on performance
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO, along with paid holidays and sick time
- Comprehensive health, vision, and dental insurance
- Opportunity to engage directly with clients and enhance their overall experience

What to Expect (Job Responsibilities):
- Serve as the primary technical expert on the employer's platform, demonstrating in-depth knowledge and expertise
- Drive customer adoption through effective onboarding and training processes
- Proactively ensure customers maximize their return on investment by driving sustained adoption of the platform
- Troubleshoot and resolve technical issues impacting customers to ensure seamless experiences
- Conduct Quarterly Business Reviews with customers, evaluating progress and identifying areas for improvement

What is Required (Qualifications):
- Associate's degree or equivalent experience required; Bachelor's degree in Computer Science or similar experience is a plus
- Strong project management skills with attention to detail
- Proven track record of driving revenue growth and ensuring customer satisfaction
- Proficiency in SQL and scripting languages (e.g., Python or equivalent)
- Excellent interpersonal and customer relations skills, particularly in building strategic relationships

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, deadline-oriented startup environment
- Familiarity with APIs and web services
- Ability to lead both executive meetings and technical workshops confidently
- Self-motivated and innovative team player with a results-oriented mindset
- Proven ability to work autonomously on complex challenges

#DataSecurity #CustomerSuccess #RemoteWork #CompetitiveBenefits #CareerGrowth

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