Associate Customer Success Engineer - Central

BlueSnap, Inc; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join a leading company in data security as an Associate Customer Success Engineer. You will play a crucial role in optimizing customer utilization of the Cyera Platform, ensuring they maximize their investment. This position involves direct client engagement and offers a chance to contribute significantly to data protection for global enterprises. Ideal candidates are proactive, technically skilled, and have a strong focus on customer success.

Benefits

Remote work with office setup reimbursement.

Qualifications

• Proven track record of driving revenue growth and ensuring customer satisfaction.
• Excellent interpersonal and customer relations skills.
• Ability to work autonomously and tackle complex challenges.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Drive customer adoption through effective onboarding and training.
• Conduct Quarterly Business Reviews to evaluate progress.

Skills

SQL

Python

APIs

Customer Relations

Communication

Job description

Associate Customer Success Engineer - Central

• Customer Success
• North Central (US)
• Full-time

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

The Opportunity

We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. The role involves travel between 25-50% annually to engage directly with clients and enhance their experience.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through effective onboarding and training processes.
• Understand customer requirements, challenges, and desired outcomes; design and deliver customized use cases aligning with their goals using a consultative approach.
• Ensure customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform, acting as the leader for ongoing engagement and expansion.
• Identify and resolve obstacles or blockers to customer success, collaborating with peers to address them promptly.
• Advocate for customer feedback, actively influencing Cyera's roadmap and product development.
• Utilize self-paced training resources to support customer education and knowledge growth.
• Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation.
• Monitor and report on customer health and usage indicators.
• Collaborate with customers to develop joint success plans.
• Document and share best practices internally and externally to foster knowledge sharing.
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for improvement.

Requirements

• A results-oriented mindset with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing retention.
• Proficiency in SQL and scripting languages (e.g., Python or equivalent).
• Familiarity with APIs and web services.
• A self-motivated, proactive, and innovative team player who strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, capable of building and nurturing strategic relationships.
• Clear and concise verbal and written communication skills, capable of conveying complex information effectively.
• Experience leading executive meetings and technical workshops with confidence and expertise.
• Ability to work autonomously, tackling complex challenges and completing tasks with minimal documentation, seeking assistance for more intricate issues.

Compensation

In addition to standard benefits and equity, we offer a competitive salary. Final compensation varies based on experience, location, and role requirements. Potential merit increases may be awarded based on individual or company performance.

Benefits - Why Cyera?

• Remote work with office setup reimbursement.