Associate Customer Solutions Consultant

ZAG Zyklotron AG; Ann Arbor (MI); Remote; USD 80,000 - 100,000; Full time

Job description

This remote opportunity is open to candidates residing anywhere in the United States or Canada.

The Associate Customer Solutions Consultant works to streamline and enhance the customer experience by bridging gaps between the Sales, Services, Success, Support, and Product teams. Customer Solutions Consultants are subject matter experts with a passion for problem solving via collaborative excellence and interpersonal savviness to deliver an optimal customer journey and technical solutions. Their positive attitude, empathy, and ability to identify with a customer’s mindset while keeping the needs of the business in mind is used to both effectively advocate internally for customer needs and drive for results.

Primary Duties and Responsibilities:

• Connect customer-facing and technical-facing teams to problem solve and communicate on technical/product issue resolution.
• Analyze and recommend improvements to VelocityEHS solutions and capabilities.
• Actively participate in customer-facing communications (live, virtual, written).
• Liaise with other teams across the company (i.e., Product, Sales, CX teams, etc.).
• Organize, prioritize, and address incoming customer requests from all channels with data integrity in mind.
• Collaborate on cross-functional internal projects, including process design and change management.

Minimum Skills and Qualifications:

• Bachelor’s degree in a related science field such as Kinesiology, Engineering, Public and Occupational Health, Safety, or Environmental required.
• Relevant work/internship/co-op experience in Software as a Service (SaaS), Environmental, Health & Safety (EHS), and/or similar industry required.
• Strong written/verbal communication and active listening skills.
• Strong decision-making, data analysis, critical thinking, and analytical skills.
• Demonstrated accuracy and attention to detail.
• Self-motivated with ability to work equally well autonomously or in a team environment.
• Self-aware and open to constructive feedback.
• Ability to effectively manage expectations with both internal and external customers.
• Ability to effectively prioritize and be adaptable with frequently changing priorities.

Preferred Skills and Qualifications:

• Experience maintaining a high level of activity via strong organizational skills and multi-tasking in a fast-paced team environment.
• Demonstrated technical experience within the EHS and/or ESG industries.
• Customer-facing experience with demonstrated success delivering positive outcomes.
• Pro-active learner.
• Ability to independently coordinate relevant parties and solve simple customer issues.
• Working knowledge of single VelocityEHS domain/solution.

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].