Systems Application & Communications Coordinator - (req73712)

Kohler; Wisconsin; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Job summary

Kohler Co. is seeking a Systems Application & Communications Coordinator in Kohler, Wisconsin.

This role provides administrative and systems support for the Kohler Hospitality Food & Beverage division, coordinating communications, maintaining business applications, and organizing operational information to align outlets with efficient workflows. The position involves data-driven reporting, scheduling support, and process improvements, serving as a link between field operations and leadership.

Qualifications

• Bachelor’s degree preferred; an equivalent combination of hospitality or operational experience will be considered.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in Microsoft Office applications and basic AI tools preferred.

Responsibilities

• Compile, format, and distribute weekly Food & Beverage communications and updates.
• Prepare leadership materials capturing priorities, decisions, actions, owners and follow-up.
• Attend and document key operational meetings and track decisions and follow-up.
• Maintain hours of operation for all outlets across channels.
• Administer and support Food & Beverage systems ensuring data integrity.
• Analyze reservation data to identify revenue opportunities and improve pacing.
• Coordinate menu updates, live entertainment, and events logistics.
• Develop training resources and coordinate ongoing learning initiatives.
• Own licensing and regulatory compliance across Kohler Hospitality properties.

Skills

Microsoft Office

Time management

Communication skills

AI tools knowledge

Education

Bachelor's degree

Tools

InfoGenesis

EATEC

ResDiary

POS systems

Job description

Systems Application & Communications Coordinator

Work Mode: Onsite

Location: Kohler, WI

Opportunity

The Systems Application & Communications Coordinator provides administrative and systems support to the Kohler Hospitality Food & Beverage division by coordinating communications, maintaining business applications, organizing operational information, and supporting established workflows. The role strengthens alignment across outlets through accurate data entry, timely reporting, documentation, scheduling support, and consistent follow-through on revenue, training, safety, and compliance priorities.
Serving as a key link between field operations and leadership, this position translates information into clear communication, reliable reporting, timely follow-through, and continuous process improvement.

Key Responsibilities

Operational Communication & Coordination

• Compile, format, and distribute weekly Food & Beverage communications, including weekend operational summaries, event updates, and other time-sensitive information.
• Prepare and maintain leadership communication materials that clearly capture priorities, decisions, action items, owners, and follow-up requirements.
• Attend and document key operational meetings, including DESIGN, BEO, and resume meetings; track attendance, decisions, and required follow-up.
• Coordinate bimonthly REO meetings and support alignment of restaurant buyout calendars across the portfolio.
• Maintain accurate, current hours of operation for all Food & Beverage outlets across internal and guest-facing channels.

Systems & Data Management

• Administer and support Food & Beverage systems, including InfoGenesis and EATEC, to ensure accurate menu programming, pricing, data integrity, and system functionality.
• Maintain sales and labor forecasting tools to support business planning, scheduling, and operational decision-making.
• Analyze reservation data to identify revenue opportunities related to pacing, demand patterns, seating inventory, and capacity utilization.
• Support leadership in identifying TRevPAR growth opportunities by monitoring reservation availability, seating configurations, and service pacing in ResDiary or future reservation platforms and completing approved adjustments that help increase sales and improve outlet productivity.
• Support menu-engineering initiatives through accurate data organization, reporting, analysis, and system updates.

Financial & Administrative Support

• Provide direct administrative and coordination support to the Senior Director of Food & Beverage, including preparation of communications, meeting materials, reports, scheduling support, follow-up items, and special projects.
• Coordinate administrative workflows, including TAC deposit tracking, Stripe refund processing, and invoice support.
• Coordinate procurement of cash recycler supplies, office materials, and other routine operational needs.
• Maintain and distribute the monthly buyout calendar to provide clear visibility for leadership and operational teams.

Menu, Programming & Event Support

• Coordinate menu updates and implementation in accordance with the established menu-change process.
• Coordinate live entertainment programming across Kohler Hospitality locations.
• Provide administrative support for Food & Wine events, including contracting, documentation, scheduling, and execution readiness.
• Support leadership with event logistics and program execution to help deliver seamless guest experiences.

Training, Documentation & Culture Initiatives

• Develop, organize, and maintain training resources, including standard operating procedures, reference materials, and training videos.
• Coordinate ongoing learning initiatives, including Training Tuesday and Wine Wednesday programs.
• Coordinate the rollout and tracking of approved food safety and allergen-awareness coursework beginning in Q4 2026 and continuing through 2027 to strengthen employee knowledge, certification completion, and operational readiness.
• Administer the Kitchen IQ safety-tracking system, maintaining training records, compliance documentation, completion status, and follow-up reporting for leadership.
• Support team recognition programs, including Manager of the Quarter and milestone celebrations.
• Contribute to culture-building programs and special initiatives across the Food & Beverage division.

Operational Analytics & Strategic Support

• Conduct competitive pricing analysis for Woodlake Market and other outlets, identifying strategic pricing opportunities and supporting a defined mix of 25–50 traffic-driving items to increase store visits and overall basket size.
• Own licensing and regulatory compliance across Kohler Hospitality properties, including liquor, tobacco, and retail permitting requirements.
• Partner on cross-functional initiatives that improve efficiency, guest experience, revenue performance, and profitability across the Food & Beverage portfolio.

Skills/Requirements

• Bachelor’s degree preferred; an equivalent combination of hospitality or operational experience, including three or more years of relevant experience, will be considered.
• Strong organizational and time-management skills, with exceptional attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Basic knowledge of artificial intelligence tools, including Microsoft Copilot, preferred.
• Experience with operational systems, such as point-of-sale, inventory, reservation, or menu-management platforms, preferred.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Strong written and verbal communication skills, with the ability to present information clearly and professionally.
• Demonstrated initiative, curiosity, sound judgment, and a continuous-improvement mindset.
• Flexibility to support seasonal and weekend business needs, as required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $20.95 - $31.45. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.