Associate Customer Service Representative - 5066038

State-of-Missour; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Missouri Department of Revenue Distribution Center is seeking an energetic Associate Customer Service Representative to support the department's mission. The role involves working with computer systems, answering telephone inquiries, and handling physical inventory duties.

Responsibilities include processing motor vehicle inventory shipments, inventory accountability transactions, managing the email inbox, assisting contract license offices by phone and email, handling cigarette decal

Qualifications

• Strong written and verbal communication skills.
• Ability to lift boxes weighing more than 50 pounds.
• Ability to stand on concrete floors for extended periods of time.

Responsibilities

• Process and ship motor vehicle inventory items to contract offices and customers.
• Process system transactions related to inventory accountability and reconciliation.
• Monitor motor vehicle inventory e-mail inbox and respond promptly to inquiries.
• Respond to contract license office inquiries by phone and e-mail using relevant files and systems.
• Process cigarette decal orders by pulling, validating, and preparing items for shipment.
• Prepare inventory reconciliation reports for management.
• File and pull paper tax documents for retention.

Skills

Strategic Thinking

Computer Literacy

Effective Writing

Team Building Abilities

Excellent Customer Service

Self-Directed

Attention to Detail

Clear Communication

Organizational Abilities

Education

High school diploma or high school equivalency certificate

Job description

Associate Customer Service Representative

Distribution Center

Department of Revenue

DOR's Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:

The Department of Revenue seeks an energetic and motivated individual to join our Distribution Center team. This position offers a great mixture of working with computer systems, answering telephone inquiries, and physical duties related to inventory management and shipment. Team members will enjoy a non-repetitive work environment with a variety of opportunities.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:

This description may not include all the duties, knowledge, skills, or abilities associated with this title.

• Process and ship motor vehicle inventory items to the contract license offices and customers
• Process various system transactions related to inventory accountability and reconciliation
• Monitor the motor vehicle inventory e-mail inbox and respond to inquiries timely and appropriately
• Respond to contract license office inquiries by phone and e-mail utilizing the necessary files and systems
• Process cigarette decal orders by pulling, validating, and preparing items for shipment
• Prepare inventory reconciliation reports for management
• File and pull paper tax documents for retention

CORE COMPETENCIES NEEDED:

• Strategic Thinking
• Computer Literacy
• Effective Writing
• Team Building Abilities
• Excellent Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication
• Organizational Abilities

QUALIFICATIONS:

• High school diploma or high school equivalency certificate
• Ability to lift boxes weighing more than 50 pounds
• Ability to stand on concrete floors for extended periods of time

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.