Associate Customer Service Representative - 5066021

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Defined pension plan

Health insurance options

Great benefits package

Job summary

The State of Missouri's Department of Revenue seeks an energetic Associate Customer Service Representative to join the Distribution Center. This role blends desk work with physical tasks, handling inventory, processing shipments, and answering customer inquiries by phone and email.

You will work in a non-repetitive environment, requiring strong computer skills, attention to detail, and clear written communication.

Qualifications

• High school diploma or GED required.
• Ability to lift 50+ pounds and stand on concrete floors.
• Strong computer skills and accurate record-keeping.

Responsibilities

• Process and ship motor vehicle inventory items to contract offices and customers.
• Handle inventory transactions and reconciliation in systems.
• Monitor motor vehicle inventory email and respond promptly.
• Answer contract license office inquiries by phone and email.
• Process cigarette decal orders, pulling and preparing for shipment.
• Prepare inventory reconciliation reports for management.
• File and pull paper tax documents for retention.

Skills

Customer Service

Computer Literacy

Attention to Detail

Written Communication

Teamwork

Self-Directed

Organizational Skills

Clear Communication

Education

High School Diploma or GED

Job description

Associate Customer Service Representative

Distribution Center

Department of Revenue

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

How This Position Supports The Department’s Vision

The Department of Revenue seeks an energetic and motivated individual to join our Distribution Center team. This position offers a great mixture of working with computer systems, answering telephone inquiries, and physical duties related to inventory management and shipment. Team members will enjoy a non-repetitive work environment with a variety of opportunities.

Duties Performed To Support The Department’s Vision

This description may not include all the duties, knowledge, skills, or abilities associated with this title.

• Process and ship motor vehicle inventory items to the contract license offices and customers
• Process various system transactions related to inventory accountability and reconciliation
• Monitor the motor vehicle inventory e-mail inbox and respond to inquiries timely and appropriately
• Respond to contract license office inquiries by phone and e-mail utilizing the necessary files and systems
• Process cigarette decal orders by pulling, validating, and preparing items for shipment
• Prepare inventory reconciliation reports for management
• File and pull paper tax documents for retention

Core Competencies Needed

• Strategic Thinking
• Computer Literacy
• Effective Writing
• Team Building Abilities
• Excellent Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication
• Organizational Abilities

Qualifications

• High school diploma or high school equivalency certificate
• Ability to lift boxes weighing more than 50 pounds
• Ability to stand on concrete floors for extended periods of time

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

Please Direct Any Questions About This Position To

The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.