Field Support Specialist

Carrier Global Corporation; Charlotte, Northern (NC, KY); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Time off and leave

Job summary

Carrier Global Corporation is seeking a Field Support Specialist to support field-based teams and ensure timely, accurate facilitation of all processes for customer service. The role focuses on warranty registrations, procurement support, and revenue/AR processes, requiring 3+ years in customer service and proficiency with Microsoft Office.

Preferred qualifications include a Bachelor’s degree and familiarity with Salesforce.com and SAP S4-Hana.

Qualifications

• High School diploma or GED required.
• 3+ years of customer service in the service industry.
• 1+ years of experience using Microsoft Office.

Responsibilities

• Warranty registrations and processing warranty repair claims for labor reimbursements.
• Procurement support: parts ordering, indirect purchases & utility payment support.
• Vendor pre-qualification and customer master pricing changes/setups.
• Revenue/AR support including cost transfer and credit memo handling.
• Startup and Carrier Commercial Asset Registration responsibilities.

Skills

Customer service

Microsoft Office

Education

High School diploma or GED

Bachelor’s Degree

Tools

Salesforce.com

SAP S4-Hana

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers’ needs.

Key Responsibilities:

• Warranty (Registration & Claiming) – Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
• Procurement Support (Parts Ordering, Indirect Purchases & Utility Payment support, Extended Warranty, Travel Support)
• Vendor Pre-Qualification
• Customer Master pricing changes/setups
• Revenue/AR Support (Cost Transfer, Credit Memo, Customer Special Rates)
• Startup and Carrier Commercial Asset Registration

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 3+ years of experience in the customer service field supporting the service industry.
• 1+ years of experience utilizing Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree
• Experience in HVAC service industry
• Accounts Receivable experience
• Knowledge/understanding of SalesForce.com
• Knowledge/understanding of SAP S4-Hana
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to interact effectively with colleagues and customers at all organizational levels
• Ability to work without close supervision
• Excellent time management skills
• Able to multitask or manage multiple competing priorities successfully
• Ability to follow and execute processes based on Standard Work Instructions

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 20 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.