Associate Customer Engagement Manager

LexisNexis Risk Solutions; Alpharetta (GA); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing program

Disability insurance

Life Insurance

Family benefits

HSA / Health Care accounts

Paid time off + ERG volunteering days

Job summary

LexisNexis Risk Solutions is seeking a Customer Engagement Specialist to manage and optimize existing RiskNarrative customers. You will coordinate technical and operational activity across Sales, Product, Engineering, Professional Services and Support to maximize client ROI.

Ideal candidates bring experience in customer engagement or SaaS platforms, strong API/SQL skills, and a client-first mindset. Being based in the Eastern/Central time zones and bilingual Spanish is a plus.

Qualifications

• Experience in customer engagement or SaaS platforms.
• Technical or analytical experience with APIs and SQL.
• Strong customer relationship skills and a client-first approach.

Responsibilities

• Deliver outstanding customer experience to maximize ROI from RiskNarrative.
• Manage a portfolio of customers and ensure deliverables are met.
• Be an expert on RiskNarrative product suite and use cases.
• Identify platform optimisation opportunities through data reviews.
• Collaborate with customers to align solutions with business goals.
• Lead strategic roadmaps and regular configuration/training projects.
• Coordinate cross-functional teams to represent customer needs.
• Present performance reviews to customers and stakeholders.

Skills

Customer engagement

SQL

APIs

Customer relationship

Problem solving

Multitasking

Adaptability

Financial crime knowledge

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About the Team

The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.

About the Role

You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.

Responsibilities

• Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
• Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
• Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
• Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
• Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
• Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
• Leading regular configuration, optimization, training and delivery projects
• Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
• Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders
• Performing all other duties as assigned

Requirements

• Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
• Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
• Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
• Have problem-solving and investigative skills with high attention to detail
• Able to handle multiple streams of work simultaneously
• Able to react well to rapidly changing requirements with a positive attitude
• Able to meet deadlines while delivering an exceptional customer experience
• Having experience working in the financial crime & fraud sector is beneficial, however not essential
• Must be located in the Eastern or Central time zone
• Bilingual Spanish preferred

Working for you

We know that your wellbeing and happiness are key to a long and successful career.

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Pay

U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.

Base Pay Range for CO is $71,600 - $119,400.

Base Pay Range for IL is $75,200 - $125,500.

Base Pay Range for Chicago, IL is $78,700 - $131,400.

Base Pay Range for MD is $75,200 - $125,500.

Base Pay Range for NY is $78,700 - $131,400.

Base Pay Range for New York City is $85,900 - $143,300.

Base Pay Range for Rochester, NY is $71,600 - $119,400.

Base Pay Range for OH is $68,000 - $113,400.

Base Pay Range for NJ is $84,546- $135,054.

Application Deadline

Application deadline is 09/13/2026.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

Relx Purpose

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Additional Information

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are delighted to offer country specific benefits.

We know your well-being and happiness are key to a long and successful career.