Associate Customer Engagement Manager

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 72,000 - 119,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee Stock Purchase Plan

Wellbeing programs

Job summary

LexisNexis Risk Solutions is seeking an Associate Customer Engagement Manager to support RiskNarrative customers remotely across the USA. You will coordinate technical and operational activities, guide client success, and drive ROI through strategic engagement.

You’ll work with Sales, Product Management, Engineering and Support to optimize the platform, deliver reviews, and tailor roadmaps to customer goals, while delivering exceptional service and measurable business outcomes.

Qualifications

• Experience in customer engagement or success roles with SaaS platforms.
• Strong technical/analytical skills; comfortable with APIs and SQL.
• Excellent client relationship skills and a customer-first mindset.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Responsibilities

• Delivering an outstanding customer experience to maximize value and ROI from RiskNarrative.
• Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met.
• Being an expert in RiskNarrative’s product suite to provide guidance.
• Identifying optimization opportunities through data reviews and presenting insights to customers.
• Collaborating with customers to understand business needs and align configurations with objectives.
• Defining and delivering strategic roadmaps with Account Management.
• Leading configuration, optimization, training and delivery projects.
• Coordinating with cross-functional teams to represent customer needs and develop solutions.
• Delivering regular strategic service reviews and tracking against objectives.

Skills

SaaS Experience

Customer engagement

APIs

SQL

Cross-functional collaboration

Job description

## Associate Customer Engagement ManagerApplylocations: Remote - USA - Nationwidetime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 13, 2026 (30 days left to apply)job requisition id: R116517## **About the Business**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com## **About the Team**The Customer Engagement team acts as a center of excellence for the LexisNexis RiskNarrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.## **About the Role**You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.## ## **Responsibilities:*** Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative* Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met* Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance* Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers* Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives* Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management* Leading regular configuration, optimization, training and delivery projects* Collaborating with cross-functional teams to identify and represent customer needs and developing solutions* Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.* Performing all other duties as assigned.## ## **Requirements:*** Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects* Have exceptional technical or analytical experience,; confident working with APIs, SQL etc* Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders* Have problem-solving and investigative skills with high attention to detail* Able to handle multiple streams of work simultaneously* Able to react well to rapidly changing requirements with a positive attitude* Able to meet deadlines while delivering an exceptional customer experience* Having experience working in the financial crime & fraud sector is beneficial, however not essential* Must be located in the Eastern or Central time zone.* Bilingual Spanish preferred.**Working for you:**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:* Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits* Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan* Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs* Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity* Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits* Health Savings, Health Care, Dependent Care and Commuter Spending Accounts* In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceU.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $71,600 - $119,400. Base Pay Range for IL is $75,200 - $125,500. Base Pay Range for Chicago, IL is $78,700 - $131,400. Base Pay Range for MD is $75,200 - $125,500. Base Pay Range for NY is $78,700 - $131,400. Base Pay Range for New York City is $85,900 - $143,300. Base Pay Range for Rochester, NY is $71,600 - $119,400. Base Pay Range for OH is $68,000 - $113,400. Base Pay Range for NJ is $84,546- $135,054.Application deadline is 09/13/2026.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***EEO Know Your Rights.### About UsAt LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries..LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.