Associate Customer Care Representative - Flex

Amica Mutual Insurance Co; Phoenix (AZ); On-site; USD 45,979 - 55,785; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation

Paid holidays

Generous 401k with company match

Student loan repayment programs

Opportunities for advancement

Job summary

Amica Mutual Insurance Co is seeking an Associate Customer Care Representative in Phoenix, AZ. This role involves assisting policy holders with their insurance needs through professional telephone conversations.

The ideal candidate will have a high school diploma, previous customer service experience, and excel in communication skills. The company offers a starting salary of $45,979 annually and various benefits including medical coverage, vacation days, and opportunities for growth.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus.

Responsibilities

• Conduct professional telephone conversations to service customer accounts.
• Problem-solve and multitask in a high call volume environment.
• Assist customers with billing and policy change transactions.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Computer keyboard skills

Education

High school diploma or equivalent

Job description

Description

Associate Customer Care Representative

Phoenix Regional Office

2075 W Pinnacle Peak Road

Phoenix, AZ 85027

Job Overview

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Salary and Work Schedule

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $55,785 annually ($26.82/hr).

The 40 hour work week is scheduled from Tuesday through Friday, 11:00 AM to 7:00 PMandSaturday, 8:00 AM to 4:00 PM and includes a few holidays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.