Licensed Customer Service Representative II

Aspire General Insurance Company; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO

Job summary

Aspire General Insurance Company is seeking a Licensed Customer Service Representative II to provide exceptional service to our clients. This hybrid remote role requires a current P&C license and involves answering inquiries, processing requests, and ensuring compliance with regulations.

Join a dedicated team where the core values of integrity and service triumph. The position includes benefits like medical, dental, and 401k. Ideal candidates possess strong communication skills and a willingness to adapt in a fast-paced environment.

Qualifications

• Licensed in California or other states preferred.
• Strong knowledge of insurance concepts and terminology.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Answer calls and chats, resolving customer inquiries promptly.
• Process faxes, emails, and phone requests efficiently.
• Review and issue policy endorsements.

Skills

Customer service

Insurance terminology knowledge

Microsoft Office proficiency

Problem-solving

Negotiation

Education

Current California Property & Casualty (P&C) license

Job description

Licensed Customer Service Representative II

Hybrid Remote • AL,AZ, CA, CO, FL, GA, ID, IL, KS, KY, MA, ME, MD, MI, MS, MN, MO, NV, NJ, NY, NC, OH, OK, PA, TN, TX, VA

Full-time

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

About the role

• Under the direction of the Department Supervisor, the Licensed Customer Service Representative (Customer Service Representative 2) performs the essential functions of the position, which includes but is not limited to servicing the needs of clients and making changes to existing accounts. Specific service and underwriting responsibilities are required in this position. Meets service and underwriting standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Services, LLC.

What you'll do

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Process incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insureds or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determine reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Requirements

• Current California Property & Casualty (P&C) license or Personal Lines license required. Current P&C licenses in Michigan, Texas, Washington, Oregon, Nevada, and Arizona are preferred. All required licenses must be active and in good standing on the date of hire. Failure to meet this requirement may result in the withdrawal of the employment offer.
• Ability to manage increased levels of responsibility;
• Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations;
• Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology;
• Ability to set priorities and perform multiple tasks;
• Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
• Ability to negotiate;
• Ability to adapt to a paperless environment.

Benefits

Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays

Equal Employment Opportunity Statement

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.