Associate Customer Care Representative - Flex

Amica Insurance; New York (NY); Hybrid; USD 45,979 - 70,040; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

Holidays

Sick time

401(k) with company match

Annual Success Sharing Plan

Tuition reimbursement

Fitness and wellness reimbursement

Opportunities for advancement

Job summary

Amica Insurance is seeking an Associate Customer Service Representative for their Rochester Regional Office. The role involves servicing policyholders over the phone and requires prior customer service and sales experience. Candidates should possess excellent interpersonal and communication skills, as well as computer proficiency. The position offers a starting salary of $45,979 with additional compensation possibilities, working from home up to two days a week once trained. Benefits include medical coverage, vacation, and a 401(k) plan.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service customer accounts.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions.
• Gain customer trust and respect by establishing effective relationships.
• Demonstrate a high standard of customer service.

Skills

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Job Title and Location

Associate Customer Service Representative - Flex – Rochester Regional Office, Fairport, NY 14450.

Job Overview

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem‑solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Work Schedule and Salary

The 40‑hour compressed schedule will be one of the following options:

• Sunday – Thursday (Monday‑Thursday 12 pm‑8 pm, Sunday 7 am‑3 pm)
• Tuesday – Saturday (Tuesday‑Friday 12 pm‑8 pm, Saturday 8 am‑4 pm)

A starting annual salary of $45,979 ($22.11 /hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $70,040 annually ($33.67 /hr). For employees working a flex shift, there is a 15% shift differential, providing an equivalent annual rate of pay of $52,876 and potentially up to $80,546. Shift differential compensation is considered variable compensation and applies only when working eligible schedules. This is subject to change, based on future schedule changes. Amica reserves the right to modify your schedule based on business needs which could impact the shift differential.

• Eligibility for the shift differential is determined by compliance with established scheduling criteria.

Additional compensation is also available through our sales bonus plan.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – at least 13 vacation days in the first 12 months, with additional accrual possibilities
• Holidays – 14 paid holidays observed
• Sick time – 6 days at hire, with an additional 6 days at 90 days of employment
• Generous 401(k) with company match and immediate vesting, plus annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement support
• Opportunities for advancement in a successful and growing company

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will need to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Equal Opportunity Policy

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.