Associate Customer Care Representative

Amica Mutual Insurance Co; Lone Tree (CO); On-site; USD 48,278 - 73,542; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation

401k with company match

Tuition reimbursement

Annual Success Sharing Plan

Job summary

Amica Mutual Insurance Co is looking for an Associate Customer Care Representative in Lone Tree, Colorado. This role entails taking phone calls to sell policies and service current accounts, making excellent customer service and sales experience crucial. The position offers a starting annual salary of $48,278 with potential earnings up to $73,542, depending on experience.

You will work a 40-hour week, Monday through Friday, with potential work from home options after training. Comprehensive benefits include medical coverage, vacation, and a generous 401k plan.

Qualifications

• Excellent interpersonal and communication skills.
• Previous customer service and sales experience.
• Computer keyboard and processing skills.

Responsibilities

• Conduct professional telephone conversations to service existing accounts.
• Convert leads into new business by handling inbound calls.
• Service customer accounts utilizing knowledge of policies and procedures.
• Problem-solve and multitask effectively.

Skills

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Associate Customer Care Representative

Job Overview

The role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Salary and Work Schedule

A starting annual salary of $48,278 ($23.21/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $73,542 annually ($35.36/hr).

The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Equal Opportunity Policy

All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.