Contract Operations Supervisor, Automotive

Assurant, Inc.; Northern (KY); Hybrid; USD 65,000 - 108,000; Full time

Job summary

Assurant, Inc. seeks an experienced operations leader to oversee Contract Maintenance associates and lifecycle management of auto service contracts. You will drive performance, compliance, and cross‑functional collaboration to meet service quality and business goals.

Responsibilities include talent development, escalation management, and risk mitigation while developing scalable, standardized processes across the team. Strong leadership and contract administration expertise are essential.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in a high‑volume Operations environment or back‑office/insurance context.
• Prior leadership, supervisory, coaching, and people development experience.
• Strong knowledge of contract administration, compliance, and controls.

Responsibilities

• Lead performance management through coaching, goal setting, and recognition.
• Assess talent gaps and develop succession plans to strengthen readiness.
• Monitor engagement, performance trends, and implement action plans.
• Address performance issues with timely coaching conversations.
• Delegate work strategically to grow team capabilities and reduce key-person risk.
• Oversee contract administration ensuring terms, underwriting guidelines, and regulations compliance.

Skills

Leadership

Coaching

Performance management

Succession planning

Talent assessment

Cross-functional partnering

Process improvement

Contract administration

Regulatory compliance

Operational risk

Education

High School Diploma or equivalent

Job description

Provides direct leadership, coaching, and operational oversight for Contract Maintenance associates responsible for the administration and lifecycle management of Assurant automotive service contracts and related products. Ensures contractual accuracy, regulatory compliance, financial integrity, service performance, and quality outcomes through effective workforce leadership, escalation management, operational controls, and continuous improvement initiatives. This role serves as a key operational leader by developing talent, monitoring performance, resolving complex and non-standard contract scenarios, mitigating operational risk, and partnering cross‑functionally to maintain service excellence and support business objectives.

What will be my duties and responsibilities in this job?

• Lead performance management through coaching, goal setting, development planning, and employee recognition.
• Assess talent, identify skill gaps, and develop succession plans to strengthen organizational readiness.
• Monitor engagement and performance trends, implement action plans, and measure outcomes.
• Address performance issues through timely, consistent, and effective coaching conversations.
• Delegate work strategically to develop team capabilities and reduce key-person dependencies.
• Oversee contract administration to ensure compliance with contract terms, underwriting guidelines, regulations, and client requirements.
• Serve as the primary escalation point for complex, sensitive, or high-risk contract and customer issues.
• Ensure operational decisions balance customer, client, compliance, and financial considerations while maintaining documentation standards.
• Build strong cross‑functional partnerships to resolve operational issues, mitigate risks, and improve performance.
• Drive continuous improvement by analyzing trends and metrics, identifying inefficiencies, supporting business initiatives, and promoting standardized, compliant processes.

What are the requirements needed for this position?

• High School Diploma or equivalent required.
• Three or more years of experience in a high‑volume Operations environment, contract administration environment, customer support environment, insurance environment, financial services environment, and/or back‑office processing environment.
• Prior experience in Leadership roles, supervisory roles, team lead positions, coaching and people development.
• Demonstrated ability to manage employee performance, prioritize workloads effectively, resolve escalations, and drive operational results.
• Strong knowledge of contract administration processes, compliance requirements, and operational controls.

What other skills/experience would be helpful to have?

• Automotive service contract experience preferred.
• Experience in financial services or insurance operations preferred.
• Workforce management experience.
• Quality assurance experience.
• Audit support experience.
• Training and development experience.
• Compliance experience.
• Proven track record leading process improvement initiatives.
• Proven track record driving operational transformation initiatives.
• Experience using operational reporting and performance metrics to: drive team and business performance, improve operational efficiency, and achieve business results and organizational goals.

Working Conditions and Physical Requirements

General office demands #LI-Remote

Pay Range: $64,900.00 - $108,200.00. Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.