Associate CSE AFH

Hershey Company; Hershey (PA); Remote; USD 85,000 - 106,000; Full time

Benefits offered by this job

Health & Wellbeing

Financial Security: 401(k) with match

Time Off & Flexibility

Growth & Development

Job summary

The Hershey Company is seeking an Associate CSE AFH to manage day-to-day relationships across multiple accounts, strengthening service delivery and identifying growth opportunities. You will organize projects, resolve moderately complex issues, and partner with internal teams and external distributors.

You will execute scheduled check-ins, capture information in required systems, contribute to account planning and opportunity sizing, and highlight risks for senior leaders.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in account management, customer service, sales support, or related field.
• Strong customer relationship and partnership building.
• Knowledge of account planning, commercial strategy, analytics, and opportunity identification.
• Excellent written and verbal communication; organized and detail-oriented.

Responsibilities

• Execute day-to-day customer relationship activities across assigned accounts.
• Capture key information in required systems to support relationship stability and visibility for the broader account team.
• Contribute to account planning and opportunity sizing: Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews.
• Highlight patterns, potential risks, and growth opportunities to senior team members and leaders.
• Resolve moderately complex customer issues across multiple internal teams, applying established policies and practices.
• Prepare customer-facing materials and standard proposals using templates and senior guidance.
• Coordinate operational requirements with distributors and partners and track outcomes.

Skills

Customer relationship skills

Account planning

Commercial strategy

Customer analytics

Opportunity identification

Written communication

Verbal communication

Remote work

Travel flexibility

Education

Bachelor’s degree or equivalent

Job description

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Associate CSE AFH

Requisition Number: 131064

Remote near a major airport | United States

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world. What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

How will you fit in the big picture?

The Associate CSE AFH is a key contributor within the Commercial, Industrial & Emerging Retail team. This role manages day-to-day work across multiple customer accounts and processes, using practical account and client management expertise to strengthen service delivery, identify growth opportunities, and support reliable customer retention. The Associate CSE AFH will organize defined projects and workflows, resolve moderately complex issues, and partner across internal teams, distributors, and external partners to improve business and customer outcomes.

What will you do?

Execute day-to-day customer relationship activities: Carry out scheduled check-ins, follow-up communications, service confirmations, and other planned engagement activities across assigned accounts. Capture key information in required systems to support relationship stability and visibility for the broader account team.

Contribute to account planning and opportunity sizing: Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews. Highlight patterns, potential risks, and growth opportunities to senior team members and leaders.

Resolve moderately complex customer issues: Analyze recurring service challenges and questions involving multiple internal teams. Apply policies, established practices, and historical precedent to determine appropriate responses while minimizing unnecessary escalation.

Prepare customer-facing materials and standard proposals: Develop accurate, complete, and tailored presentations, proposals, and related materials using established templates and guidance from senior subject matter experts.

Coordinate operational requirements with distributors and partners: Manage defined operational details such as timing, documentation, and standard service requirements. Track completion of requested actions and document outcomes to support smooth execution across the extended value chain.

Education:

Bachelor’s degree or an equivalent combination of education and relevant experience.

Experience:

3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.

Knowledge, Skills & Abilities

Strong customer relationship skills and the ability to build productive, mutually beneficial partnerships.

Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification.

Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices.

Clear written and verbal communication skills, including preparation of proposals and customer-facing presentations.

Strong organization, follow-through, attention to detail, and comfort managing multiple accounts or workflows.

Ability to work effectively in a remote environment and travel as business needs require.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health begin on Day 1.

Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match

Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable

Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.

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The anticipated base salary range for this role is $85040 to $106300per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access your online application process as a result of a disability.
You can request an accommodation via phone or email.To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information. You may also email a request for accommodation to [e-mail]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.