Associate, Crisis Clinician (Casual) - resolve Crisis Services Walk-In

UPMC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 47,000; Full time

Job summary

UPMC Western Psychiatric Hospital is seeking a Casual Crisis Clinician for the resolve Crisis Services Walk-In Clinic. You will provide person-centered crisis counseling, manage shifts, and coordinate referrals to support stabilization and access to crisis admissions.

Responsibilities include orientation, documentation, de-escalation, and collaboration with the team to ensure safety and quality care in a 24/7 crisis setting.

Qualifications

• Experience in crisis counseling or mental health settings preferred.
• Must be able to work varying shifts including evenings, nights, weekends, and holidays.

Responsibilities

• Complete Crisis Clinician orientation and training.
• Manage shift caseloads under supervision.
• Develop skills in assessment, de-escalation, documentation, and motivational interviewing.
• Use Electronic Medical Records for information and documentation.
• Provide person-centered, strength-based counseling to promote stability.
• Work independently and efficiently in crisis settings.
• Coordinate referrals and collaborate on disposition planning.
• Advocate for appropriate program admissions (Crisis Residential, Walk-In).
• Conduct face-to-face crisis assessments and respond to support calls.
• Handle crisis situations using positive, effective strategies.
• Meet documentation standards and complete required paperwork.
• Participate in trainings, staff meetings, and case reviews.
• Support therapeutic milieu and ensure safety.

Job description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Casual Crisis Clinician to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.

For more information, visit: resolve Crisis Services | UPMC

All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

Responsibilities:

• Complete Crisis Clinician orientation and training.
• Manage shift caseloads under supervision.
• Develop skills in assessment, de-escalation, documentation, and motivational interviewing.
• Use Electronic Medical Records for information and documentation.
• Provide person-centered, strength-based counseling to promote stability.
• Work independently and efficiently in crisis settings.
• Coordinate referrals and collaborate on disposition planning.
• Advocate for appropriate program admissions (Crisis Residential, Walk-In).
• Conduct face-to-face crisis assessments and respond to support calls.
• Handle crisis situations using positive, effective strategies.
• Meet documentation standards and complete required paperwork.
• Participate in trainings, staff meetings, and case reviews.
• Support therapeutic milieu and ensure safety.