Crisis Clinician II (Trainer) - resolve Crisis Services

UPMC; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Resolve Crisis Services, a partnership with UPMC Western Behavioral Health, Allegheny County, and Community Care Behavioral Health, seeks a Crisis Clinician II to join the training team. The role focuses on onboarding staff, developing as crisis professionals, and supporting clinical skills and documentation within Allegheny County.

Responsibilities include conducting crisis assessments, documenting medical records, providing supportive counseling, coordinating referrals, and leading shift

Qualifications

• Ability to conduct face-to-face crisis assessments.
• Documentation of clinical information in medical records.
• Provide supportive counseling to promote consumer stability.
• Willingness to work rotating shifts, including holidays and weekends.
• Lead clinician responsibilities and shift oversight.

Responsibilities

• Supporting onboarding of new crisis program staff.
• Supporting orientation for new crisis staff.
• Maintaining training records and mandatory compliance.
• Providing live supervision across shifts and departments.
• Developing and delivering trainings as needed.
• Managing shift caseloads and daily clinical operations.
• Gathering clinical information for documentation.
• Conducting crisis assessments and case reviews.
• Coordinating referrals, authorizations, and transitions.
• Leading shift functions as the designated lead clinician.

Skills

Crisis assessment

Clinical documentation

Staff supervision

Counseling

Job description

Resolve Crisis Services is looking for a Crisis Clinician II to join our training team!

Resolve Crisis Services is a partnership between UPMC Western Behavioral Health, Allegheny County, and Community Care Behavioral Health (CCBH). Resolve serves as the primary crisis services provider for Allegheny County and offers a full continuum of crisis care services for individuals experiencing behavioral health emergencies.

Our Crisis Clinician is eligible for up to a $5000 sign on bonus!

Candidates for this position may be required to work rotating shifts including holidays and weekends.

Under the direction of the Crisis Program Director. The focus of this position will be helping crisis staff onboard, orient, and develop as crisis professionals. This position supports staff in developing clinical skills, documentation skills, and professionalism. Additional responsibilities may include responding to mobile crisis calls from community professionals and persons within Allegheny County, via Mobile Crisis, Telephone Crisis, or Walk-In Crisis. This includes, but is not limited to, answering questions, obtaining clinical information and scheduling outpatient evaluations, and documentation of all duties previously mentioned.

Responsibilities:

• Supporting the onboarding of new crisis program staff.
• Supporting orientation for new crisis staff.
• Supporting record keeping for all training activities of the program.
• Ensuring that all staff complete annual mandatories required by the program and regulatory requirements.
• Providing live supervision for staff across all shifts and in all departments as needed.
• Developing trainings as the program requires.
• Providing trainings as the program requires.
• Manage shift caseload and daily clinical operations
• Gather and document clinical information in medical records
• Conduct face-to-face crisis assessments and case reviews
• Provide supportive counseling to promote consumer stability
• Respond to consumer, family, and community support calls
• Coordinate referrals, authorizations, and transition services
• Manage crisis situations and cross-shift coverage effectively
• Collaborate with Clin III on consultations and care planning
• Complete required documentation and quarterly reviews
• Participate in staff meetings and new clinician orientation
• Serve as lead clinician, overseeing shift functions and supporting clinical services
• Maintain an independent caseload while leading the shift as needed