Associate, Community Relations, Program Design

Jobtailor; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

New York Cares is seeking a driven nonprofit professional to manage a portfolio of community partners across NYC, serving as the primary CR&PD contact and coordinating volunteer programs. You will design and oversee initiatives that align with partner needs and city priorities, while building strong relationships with stakeholders.

You will use data and feedback to refine program design, maintain records in Salesforce, and collaborate with cross-functional teams to expand engagement and impact.

Qualifications

• 1–2 years’ nonprofit, school, or government experience.
• Experience in program design, volunteer management, or community engagement.
• Strong interpersonal skills for cultivating and managing partnerships.
• Excellent written and verbal communication for reports and presentations.
• Solutions-oriented, collaborative, eager to learn, iterate, and contribute to innovation in program design and impact.
• Highly organized, able to manage multiple priorities, and attentive to detail.

Responsibilities

• Manage a portfolio of community partners across NYC's five boroughs as the primary CR&PD contact.
• Design, coordinate, and support regular volunteer programs aligned with partner needs and community priorities.
• Conduct partner kickoff calls, periodic check-ins, and site visits.
• Provide strategic planning and guidance to elevate the partner experience.
• Use partner and volunteer feedback and data to inform program design and improvements.
• Maintain partner and project records in Salesforce.
• Monitor portfolio activity, project engagement, and progress toward team goals using dashboards and tracking tools.
• Expand project engagement across the community partner portfolio.
• Collaborate with other New York Cares departments on partner strategy, volunteer placement, and shared priorities.
• Support community-partner events and volunteer projects.

Skills

Nonprofit experience

Program design

Volunteer management

Community engagement

Partnership development

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Collaboration

Data reporting

Project management

CRM systems

Attention to detail

Tools

Salesforce

Asana

Microsoft Office

SurveyMonkey

Excel

Teams

Job description

• Manage a portfolio of community partners across New York City's five boroughs as the primary CR&PD contact
• Design, coordinate, and support regular volunteer programs and projects aligned with partner needs and community priorities
• Conduct partner kickoff calls, periodic check-ins, and site visits
• Provide strategic planning and guidance to elevate the partner experience
• Use partner and volunteer feedback and data to inform program design and improvements
• Maintain partner and project records in Salesforce
• Monitor portfolio activity, project engagement, and progress toward team goals using dashboards and tracking tools
• Expand project engagement across the community partner portfolio
• Collaborate with other New York Cares departments on partner strategy, volunteer placement, and shared priorities
• Support community-partner events and volunteer projects

Requirements

• 1–2 years of professional work experience with a nonprofit, school, or government agency
• Experience in program design, volunteer management, or community engagement
• Exceptional interpersonal skills for cultivating and managing partnerships
• Strong written and verbal communication skills for reports, presentations, and internal/external communications
• Solutions-oriented, collaborative, eager to learn, iterate, and contribute to innovation in program design and impact
• Highly organized, able to manage multiple priorities, and attentive to detail
• Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Experience with data reporting tools such as SurveyMonkey
• Demonstrated ability to manage complex projects, timelines, and deliverables
• Experience with project management tools; Asana preferred
• Experience with CRM systems; Salesforce preferred
• Interest in social impact, volunteerism, and New York City communities
• Commitment to New York Cares’ mission and values
• Ability to conduct external partner site visits and attend occasional evening/weekend program events

Core Competencies

Demonstrates expertise in program design, volunteer management, and community engagement, with a strong focus on partnership cultivation and strategic planning. Proficient in using Salesforce and project management tools to enhance project outcomes and community impact.

Highest-signal resume keywords

• Program Design
• Volunteer Management
• Community Engagement
• Salesforce
• Project Management

ATS Optimization Keywords

Hard Skills

• Program Design
• Volunteer Management
• Data Reporting
• Project Management
• CRM Systems

Soft Skills

• Interpersonal Skills
• Written Communication
• Verbal Communication
• Organizational Skills
• Collaboration

Industry Keywords

• Nonprofit
• Community Partners
• Social Impact
• Volunteerism
• New York City

Tools & Technologies

• Salesforce
• Microsoft Office Suite
• Asana
• SurveyMonkey