Associate Community Relations Leader

Arcadia at Limerick Pointe; Lindberg Heights (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits starting day 1

Generous PTO including birthday

Medical, dental and vision insurance

401k with company match

Employee assistance program

Job summary

VP Advantage Services LLC / Vantage Point Retirement Living is seeking an Associate Community Relations Director to support the Community Relations Director, manage a CRM database, and help market to prospective residents and families.

You will assist with tours, move-in processes, and coordinating marketing events, while maintaining resident files and coordinating with the Business Office. A customer-focused, team-oriented approach is essential.

Qualifications

• At least one year experience in an administrative sales support role with customer service.
• Associate or bachelor’s degree preferred, or two to three years of related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Provide support to the Community Relations Director.
• Maintain marketing database.
• Assist in ensuring model suite(s)/apartment(s) are well maintained and presentable.
• Demonstrate effective telephone skills by producing qualified leads and appointments.
• Prepare residents’ administrative files and coordinate with Business Office.
• Facilitate scheduling of resident assessments.
• Greet resident and family on move-in day and support them through the process.
• Organize, coordinate, and assist in planning marketing events, including weekend events.
• Assist in touring and interviewing prospective residents and their families.
• Coordinate various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and other sales literature.
• Perform other duties as assigned

Skills

Seniors empathy

Customer service

Time management

Organizational skills

Team collaboration

Education

Associate or Bachelor’s degree preferred

Two to three years related experience

Tools

CRM database

Job description

VP Advantage Services LLC / Vantage Point Retirement Living is seeking an Associate Community Relations Director to support the Community Relations Director, manage a CRM database, and help market to prospective residents and families.

You will assist with tours, move-in processes, and coordinating marketing events, while maintaining resident files and coordinating with the Business Office. A customer-focused, team-oriented approach is essential.