Associate Community Manager

Keystone Pacific Property Management; Carlsbad (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Community Manager to enhance their team. In this dynamic role, you will provide exceptional customer service, manage administrative tasks, and support community operations. This position offers a vibrant work environment with opportunities for growth and mentorship from leaders in the HOA industry. Enjoy a competitive salary, work-life balance, and a range of benefits, including medical, dental, and a 401(k) plan. If you are passionate about community management and customer service, this opportunity is perfect for you!

Benefits

Competitive Salary

Work-Life Balance

Opportunities for Career Growth

Training and Mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

401(k) Retirement Plan with Company Match

Free Employee Assistance Program

PTO and Paid Holidays

Qualifications

• 1-2 years in Administrative or Customer Service role required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide excellent customer service to homeowners and assist with requests.
• Handle administrative duties and ensure timely follow-up on work orders.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an Associate Community Manager to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Associate Community Manager is responsible for telephone coverage, responding to customer service requests, and the performance of administrative duties at the request of the General Manager of the property.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Support staff in responding to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
• Follow up on all open work orders to ensure their completion.
• Provide information to homeowners and assist them in reserving recreational facilities.
• Accept and document all homeowner payments received at the Association office and process them accordingly.
• Process Architectural Applications and Notice of Completions received by the homeowners for home improvements.
• Update and maintain the Association reference on-call information sheet.
• Process requests for transponders, gate remotes, keys, etc.
• Respond to general inquiries on governing documents and process incoming checks.
• Handle community website updates with scanned minutes, notices, etc.
• Send reminder emails to Board/Committee Members for inspections/meetings.
• Assist with planning residential events and activities for the community.
• Process violations according to the Association's Enforcement Policy.
• Provide answers to general inquiries regarding violation letters.
• Process incoming mail and scan it to the appropriate individual.
• Properly process approved proposals and file them in the appropriate folder.
• Process Manager’s request for proposal with the scope of work provided, vendors, and timeframe.
• Ensure lobby and conference rooms are always kept clean with a professional appearance. Maintains kitchen, small copy center, and other assigned areas in a clean and orderly fashion. Restocks the kitchen as assigned.
• Proactively maintain adequate inventory of all printed stock items such as letterheads, envelopes, board packet tabs, etc.
• Provide a work order history log to Management.
• Issue any work orders as directed or needed for sign maintenance, pest control, bee/wasp removal and control, light maintenance, etc., to the proper vendor.
• Execute letters, mail within a 24-hour period of the initial request, and be signed by the General Manager.
• Distribute all mail and items sent through the courier from the corporate office to the proper person(s) in the office.
• Schedule pick-up deliveries through FedEx.
• Document all credit card purchases made on the office credit card(s), sending the required completed form and original receipt to the corporate accountant, or HR, and filing a copy of the Purchase form and receipt here in the office.
• Submit a monthly order and maintain all office supplies and food orders.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must have a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive around the community.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to work under tight deadlines with a high level of accuracy.
• Demonstrate problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.

Education and/or Experience:

• 1 to 2 years of experience working in an Administrative or Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.