Associate Communication Delivery Specialist

Taleo; Dallas (TX); Remote; USD 33,000 - 59,000; Full time

Benefits offered by this job

Remote work

Job summary

UnitedHealth Group is seeking an Associate Communication Delivery Specialist to support complex programs and workflows across our national remote environment. You will act as a subject-matter expert, manage SLAs, and drive steady state workflow performance while collaborating with partners and vendors.

The role requires strong multitasking, problem-solving, and communication skills, with flexibility to work different shifts and occasional overtime during business hours. Training provided.

Qualifications

• 2+ years of project or account management.
• 2+ years of print and/or digital campaign execution with inbound or outbound communications.
• 2+ years of experience coordinating or managing deliverables of third-party vendors.
• Basic understanding of MS Excel, PowerPoint, Word, Outlook.

Responsibilities

• Meet workflow deadlines and SLA’s for assigned product(s).
• Maintain communication with partners, vendors and support teams.
• Identify risks and implement solutions to minimize negative impact.
• Develop and maintain workflow documentation and reporting.
• Assist with resource planning and monitor daily activities.
• Develop clear plans to execute programs and monitor progress.

Skills

Project / Account management

Campaign execution (print/digital)

Vendor coordination

MS Excel

MS PowerPoint

MS Word

MS Outlook

Travel 10%

Driver's license

Full-time availability (Mon-Fri 8-5 CT

18+ years old

High School Diploma / GED

Education

High School Diploma / GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Communication Delivery Specialist (2391021)

Job Number

2391021

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Assoc. Comm Delivery Specialist is responsible for assisting with the implementation and oversight of complex programs and workflows assigned to them. They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners.

The Assoc. Comm Delivery Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Assoc. Comm Delivery Specialist. Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports. This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA’s and overall program goals for assigned product(s).
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines.
• Identify risks and implement solutions to avoid or minimize negative impact.
• Develops and maintains workflow documentation and reporting.
• Assists with resource planning for assigned program and/or products and will monitor daily activities.
• Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk.
• Maintain effective communication with customers, vendors, and team members.
• Works with other team members and analyst to maintain accurate metrics and reporting for assigned program and products. This includes the distribution and reporting of program details as needed.
• Assists team with training and related documentation as needed.
• Other duties and responsibilities as required.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of project or account management
• 2+ years of print and/or digital campaign execution with inbound or outbound communications
• 2+ years of experience coordinating or managing deliverables of third-party vendors
• Basic understanding of MS Excel, PowerPoint, Word, Outlook
• Available to travel occasionally on business up to 10% of the time domestically
• Must have a valid state issued driver's license
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• Healthcare industry and/or UnitedHealth Group experience
• Ability to solve problems and to achieve desired outcomes
• Familiarity with Procurement ordering software and Workfront

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job

Ent Communctns Spclst & Mgmt

Other Locations

US-CT-Hartford, US-MN-Minneapolis, US-AZ-Phoenix, US-FL-Tampa

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.