Associate, Client Success

UNAVAILABLE; Chicago (IL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Flexible time off

Paid sick time

401(k)

Tuition assistance

Childcare assistance

Job summary

Epsilon is seeking an Associate Account Management professional to support digital media campaigns in Chicago. This role involves project management, coordinating various cross-functional teams, and ensuring client satisfaction for successful campaign execution.

The ideal candidate will have a Bachelor’s degree and experience in account management/project management. The position offers a competitive salary range of $56,000 to $84,000 annually along with benefits such as flexible time off and comprehensive health coverage.

Qualifications

• At least 1–2 years of experience in account management or project management.
• Excellent client service competence with strong presentation and writing skills.
• Ability to learn quickly and think strategically.

Responsibilities

• Manage and coordinate programmatic campaign execution.
• Execute campaign launches and perform quality checks.
• Monitor ongoing campaign activity and identify optimization opportunities.

Skills

Client service competence

Proficient in Excel

Strong project management

Presentation skills

Writing skills

Education

Bachelor’s Degree

Tools

Account Management tools

Excel

Word

PowerPoint

Job description

Job Description

How You’ll Make an Impact

As an Associate Account Management on the digital media team, you'll be a vital support for your team members in programmatic campaign execution. You'll own project management and coordination across various internal Epsilon cross‑functional teams, ensuring successful implementation and activation of digital media campaigns. Ensuring client happiness and dedication is key in achieving client goals in a dynamic work setting, making your role crucial.

This role reports to a manager within the digital media team and will involve daily collaboration with numerous internal cross‑functional teams, including but not limited to, ad operations, analytics, and client services.

A top candidate would want this job for several compelling reasons. You'll become an expert on Epsilon’s digital media products, launch processes, and proprietary tools, giving you a highly marketable skill set. You'll chip in directly to Epsilon's overall goals by ensuring client satisfaction and retention, which are critical to our continued growth. This role ties into Epsilon's core values by fostering strong internal relationships, driving operational efficiency, and ensuring high‑quality service delivery. You'll work on exciting projects that directly influence the success of client digital marketing efforts, allowing you to see the tangible impact of your work.

What You’ll Achieve

You'll become a true expert in Epsilon’s digital media landscape, mastering our products, launch processes, and proprietary tools. This expertise will enable you to ensure detailed digital media execution and help clients consistently meet their marketing objectives. You'll build and champion strong, positive relationships with diverse internal cross‑teams and gain valuable experience in direct client communication. This role is a fantastic stepping stone for career growth within digital media, offering opportunities to take on more responsibility in client management and operational optimization. You'll develop critical skills in project management, data analysis, client communication, and strategic problem‑solving.

Who You Are

You're a dynamic, diligent teammate who thrives in a fast‑paced environment. Demonstrating strong project management skills, you will drive projects and digital media launches forward, meeting objectives and deadlines while ensuring the accuracy of every output. Your strong interpersonal skills allow you to work effectively with various internal cross‑teams, and over time, you'll develop the ability to own aspects of direct client communication within the digital media activation process.

Responsibilities

What You'll Bring with You:

• Campaign Launch Execution, Process & Project Management:
  • Demonstrated expertise in Account Management tools and processes.
  • Ability to create and maintain project timelines and meet deadlines.
  • Experience facilitating daily coordination across internal teams.
  • Capable of assisting with campaign launches and conducting Quality Assurance checks.
• Campaign Delivery & Performance:
  • Interest in monitoring ongoing campaign activity and identifying optimization opportunities.
  • Ability to track and evaluate program performance.
  • Skilled in handling and preparing performance/critical metric reporting.
• Client Promotions:
  • Capable of being responsible for and maintaining client promotions.
  • Ability to build and implement client promotions promptly and with attention to detail.

Qualifications

General Skills:

• Excellent client service competence with strong presentation and writing skills.
• Proficient in Excel, Word, and PowerPoint.
• Self‑starter who thrives in a dynamic, fast‑paced work environment.
• Ability to lead and prioritize multiple tasks and projects effectively.
• Ability to learn quickly and think strategically to provide solutions.

Why You Might Stand Out From Other Talent:

• Bachelor’s Degree from a four‑year college or university.
• 1–2 years of experience in account management, project management, or the digital media industry.

Benefits

Time to Recharge: Flexible time off (FTO), 15 paid holidays

Time to Recover: Paid sick time

Family Well‑Being: Parental/new child leave, childcare & elder care assistance, adoption assistance

Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation

Compensation Range: USD $56,000.00 - USD $84,000.00/Annually.

Application deadline for this job posting will be 7/16/2026.