Associate Client Solutions Manager

The Freeman Company (TFC) Brands; Orlando (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company in Orlando is seeking an Associate Client Solutions Manager – Show Organizer Event Logistics to provide clients with a well-rounded planning and service experience. You will lead or support planning and execution, offering consultation and high-level logistics coordination while aligning the event plan with the client’s budget.

This role supports our Show Organizer group under our Growth (Sales) team.

Qualifications

• 6+ months of related sales, account management, or project management experience.
• Excellent customer service and organizational skills.
• Ability to learn multiple internal and external systems.
• Ability to successfully manage multiple events simultaneously.
• Working knowledge of all Microsoft software.

Responsibilities

• Able to lead and manage events up to $250,000 per event.
• Works with Show Organizer clients to produce their events once the business has been sold.
• Manages client requirements, expectations, scope changes per event.
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments.
• Primarily produces business sold into a local market.
• Travels to show location to manage event from move-in through move-out.
• Responsible for accurate and timely invoicing to be sent to client.
• Maintains knowledge of all products and service offerings and upsell to existing clients beyond current contract.
• Quotes prices and manages budgets.
• Partners with Business Development and Client Relationship teams to renew client business.
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution.
• May be primary producing lead or may be part of a team on the execution of events.
• Responsible for maintaining and growing partnerships with facilities/venues.
• Entertains clients as necessary.

Skills

Customer service

Organizational skills

Project management

Multitasking

Communication

Education

Bachelor's degree preferred

High School Diploma or Equivalent with relevant work experience

Tools

MS Office

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Associate Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or supporting role in the planning and execution of events, providing support, consultation, and high-level logistics coordination. You will execute the event plan in alignment with the client’s budget.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be located in Orlando, FL.

Essential Duties & Responsibilities

• Able to lead and manage events up to $250,000 per event
• Works with Show Organizer clients to produce their events once the business has been sold
• Manages client requirements, expectations, scope changes per event
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
• Primarily produces business sold into a local market
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to be sent to client
• Maintains knowledge of all products and service offerings and upsell to existing clients beyond current contract
• Quotes prices and manages budgets
• Partners with Business Development and Client Relationship teams to renew client business
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
• May be primary producing lead or may be part of a team on the execution of events
• Responsible for maintaining and growing partnerships with facilities/venues
• Entertains clients as necessary

Education & Experience

Required

• 6+ months of related sales, account management, or project management experience
• Excellent customer service and organizational skills
• Ability to learn multiple internal and external systems
• Ability to successfully manage multiple events simultaneously
• Working knowledge of all Microsoft software

Preferred

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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