Associate Client Services Manager

Epiq; United States; Hybrid; USD 115,000 - 130,000; Full time

Job summary

Epiq is seeking an Associate Technical Project Manager to lead client-facing project coordination with hands-on eDiscovery technical work. This hybrid role involves managing client requests, coordinating across internal teams, and ensuring deliverables meet documented requirements.

The position emphasizes Relativity knowledge, data workflows, and quality control, with opportunities to grow through enterprise-wide learning. Remote-friendly with a Monday–Saturday availability expectation.

Qualifications

• At least 3 years in eDiscovery or litigation support.
• Experience coordinating complex projects and guiding others.
• Strong technical aptitude with databases, text editors, processing tools, and review platforms.
• Working knowledge of Relativity and Associated workspace features.
• Relativity Processing knowledge a plus.
• Solid quality-control discipline and adherence to client instructions.
• Highly organized with ability to manage multiple workflows."
• Excellent client service, interpersonal and written/verbal communication.

Responsibilities

• Serve as the primary day-to-day contact for client and internal requests; resolve issues and escalate when needed.
• Obtain, examine, and prepare client data for processing; run through Relativity Processing.
• Provide troubleshooting for Relativity Processing, workspaces, data workflows, and deliverables.
• Interpret client needs to execute work accurately and efficiently.
• Investigate data issues and communicate impact, status, and next steps.
• Provide guidance to junior team members and drive quality improvements.
• Maintain project plans, trackers, and status reports for visibility.
• Drive client satisfaction through proactive communication and reliable delivery.
• Review work for accuracy and compliance with instructions and procedures.
• Coordinate handoffs across PM, operations, and technical groups.

Skills

eDiscovery

Project coordination

Relativity

Quality control

Client service

Attention to detail

Independent work

Leadership

Education

Associate’s degree or equivalent

eDiscovery certifications

Relativity certifications

Project management certifications

Tools

Relativity Processing

Relativity workspace functions

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Description Details:

The Associate Technical Project Manager is a hybrid role that combines client-facing project coordination, oversight, and hands‑on technical expertise in eDiscovery data workflows. This individual is responsible for managing client requests and priorities, coordinating work across internal teams, maintaining accurate project reporting, and ensuring deliverables meet documented requirements. The Associate Project Manager also performs quality control checks, oversees work completed by Project Analysts, and escalates risks or complex issues to senior team members as appropriate.

Principal Job Responsibilities:

• Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters, resolving issues independently when possible and escalating to senior team members as necessary.
• Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application.
• Provide troubleshooting and advanced support for Relativity Processing, workspaces, data workflows, and client deliverables.
• Interpret client needs and instructions in order to accurately and efficiently execute work.
• Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders.
• Provide workflow guidance, task direction, and constructive feedback to junior team members; identify recurring quality issues and support corrective action or additional training.
• Maintain project plans, trackers, status reports, request queues, and documentation so that priorities, ownership, progress, and risks are visible and current.
• Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.
• Consistently deliver proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates.
• Monitor project scope, schedules, quality, and resource needs; identify potential delivery risks and coordinate appropriate mitigation with senior project leadership.
• Perform and document quality control checks on data processing, workspace configuration, imports, exports, productions, reports, and other deliverables before release to the client.
• Review work completed by Project Analysts, Technical Project Analysts, and other project team members for accuracy, completeness, and compliance with client instructions and internal procedures.
• Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.
• Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery.

Qualifications & Characteristics:

• Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 3 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Demonstrated experience coordinating complex projects or workflows and providing oversight, guidance, or quality review for the work of others.
• Strong technical aptitude with database programs, text editors, processing tools, and review platforms.
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.
• Working knowledge of Relativity Processing a plus.
• Strong quality-control discipline and the ability to validate work against client instructions, project specifications, and established procedures.
• Highly organized and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.
• Excellent client service, interpersonal, written communication, and verbal communication skills.
• Ability to exercise sound judgment, manage competing priorities, resolve issues, and upscale appropriately with strong follow-through and attention to detail.
• Proven ability to work independently, lead through influence, and collaborate effectively in a team‑based environment.
• Available to work a Tuesday‑Saturday schedule.
• Available to work extended hours as needed when client project volumes increase.
• Education & Certifications: Associate’s degree or equivalent relevant professional experience. Relevant eDiscovery or project management certifications are preferred. Relativity certifications are preferred.

The Compensation range for this role is $115,,000 -$130,000 USD annually and may be eligible for an annual bonus.

#1100 Epiq eDiscovery Solutions, Inc.

#Remote

#LI-TP1

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Builds Talented Teams

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

• Build trust‑based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.