Associate Client Services Manager

EMMAUS; Saint Charles (MO); On-site; USD 32,000 - 41,000; Full time

Job summary

Emmaus in St. Charles, MO is seeking an Associate Client Services Manager to deliver high-quality support to clients and staff. The role may supervise up to 20 staff and support up to 12 clients in 2-3 homes, helping with staffing, scheduling, guardian relationships, regulatory compliance, and stakeholder satisfaction.

You will help clients live their best lives with appropriate supports. Responsibilities include designing residential services per ISP, ensuring satisfaction of guardians and

Qualifications

• High School diploma/equivalent required.
• Experience supervising staff and coordinating schedules.
• Experience with regulatory compliance and records management.
• Proficiency with Microsoft Office 365 and electronic records.

Responsibilities

• Assist in designing and implementing residential services per ISP.
• Ensure client, guardian, regulator, funder satisfaction.
• Supervise staff (scheduling, timekeeping, reviews, retention).
• Maintain records, monthly reports, plans, logs, budgets.
• Collect and analyze data to ensure regulatory compliance.
• Attend medical appointments when necessary.
• Support client independence and community integration.
• Train team on plans and policies; communicate updates.
• Support budgets and home financial planning.
• Perform other duties as assigned.

Skills

Staff supervision

Regulatory compliance

Data collection

Budget management

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office 365

Electronic record keeping systems

Job description

Job Details

Job Location: St. Charles, MO 63301

Position Type: Full Time

Salary Range: $26.00 - $26.00 Hourly

Job Summary

The Associate Client Services Manager (ACSM) will deliver high quality support to Emmaus clients and staff. The ASCM may assist the Client Services Manager (CSM) in supervising up to 20 staff and generally support up to 12 clients in 2-3 homes by helping with staffing, scheduling, guardian relationship(s), regulatory compliance, and stakeholder satisfaction. The ACSM will ensure clients are living their best lives with the proper and appropriate supports.

Emmaus Core Values

Core Values: Customer Centered, Integrity, Initiative, and Collaboration.

All employees are expected to advocate for the best interest of Emmaus clients and demonstrate Emmaus’ Core Values in all aspects of their job.

Key Responsibilities

• Assist in the design and implementation of residential services which enhance the quality of life as determined by the Individual Service Plan (ISP) and other related support plans.
• Ensure client, guardian, regulatory agency, funders, and stakeholder satisfaction.
• Supervise staff at the direction of the CSM, which may include scheduling, timekeeping, performance reviews, performance improvement, and employee retention.
• Assist with the development and maintenance of records, monthly reports, plans, logs, and budgets.
• Collect and analyze data to ensure all regulations are met.
• Attend client’s medical, dental, vision, and other appointments when necessary.
• Verify prescribed treatment plans and orders are executed.
• Support the client’s independence, health, and community integration through education and activities.
• Ensure the team is appropriately trained and well versed on all plans related to the client.
• Communicate general company and client updates on a frequent and regular basis.
• Support the CSM in the creation and adherence of the client’s and the home’s budgets.
• Work in ratio when needed.
• Follow all policies, procedures, and all regulatory requirements.
• Use conflict resolution and problem-solving skills to address issues, concerns, and process improvement.
• Other duties as assigned.

Qualifications Standard - Demands of the Job

• Operate standard office equipment including but not limited to a laptop, cell phone, fax machine, printer, and copier.
• Drive an average vehicle independently, including an accessible van as required by job location.
• May be exposed to extreme weather conditions.
• Appropriately and effectively assist individuals during crisis or emergency situations.
• Perform detailed data collection, recording and reporting in handwriting and typing.
• Complete required trainings as defined in the Emmaus Employee Training Curriculum, within the Emmaus timeline including but not limited to successful completion of CPR/First Aid, Medication Administration Level 1 and Mandt training.

In Ratio - Demands of the Job

• Assist clients to stand from the ground, stand from a sitting position or out of a bathtub, etc.
• Turn clients in bed, reposition clients, push them in a wheelchair, use adaptive technology to assist lifting a person to maintain their safety and comfort.
• Stand in a lunge position, with feet wider than the widest part of body for 30-45 seconds during MANDT training and hold up to 3-minute intervals as needed.
• Transfer a client from a bed, couch, or chair to the floor to perform CPR in an emergency.
• Kneel on the ground and stay in this position to complete 1 full cycle of CPR compressions (30 compressions and 2 breaths) during training and until EMS responds in the event of an emergency.
• Lift 50 pounds on a limited basis and frequently assist with lifting, transferring, or moving clients and/or equipment up to 200 pounds with the assistance of adaptive equipment depending on home assignment. This includes assisting clients in and out of average vehicles and vans as well as loading and unloading equipment and supplies.
• Operate client adaptive equipment.

Job Requirements/Desired Education and/or Experience

• High School diploma/equivalent required.
• A minimum of 3 months experience providing direct care at Emmaus as an internal candidate or one or more years experience providing direct care as an external candidate.
• Experience working with individuals with developmental disabilities preferred.
• Experience using Microsoft Office 365 products and electronic record keeping systems required.
• Valid and current driver’s license required.
• Acceptable driving record, valid car insurance and personal working vehicle available for transporting clients and completing work related tasks required.