Associate Client Advocate- Construction

WTW; Birmingham (AL); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health & Welfare benefits

Paid time off

Job summary

Willis Towers Watson is seeking a North America Construction ACA to manage client engagement and renewal execution with a focus on delivering high-quality service. You will work closely with a Client Advocate and Client Specialist to coordinate service delivery and leverage resources for tailored client solutions.

The role requires 5+ years of P&C insurance experience in a client-facing capacity, strong relationship and negotiation skills, and the ability to drive complex conversations.

Qualifications

• 5+ years of commercial Property & Casualty insurance knowledge in a client-facing role.
• Ability to apply knowledge of coverage forms to analyze program design and gaps.
• Interpret, analyze, and present analytical models as needed.
• Leverage internal/external relationships to tailor resources for clients.
• Negotiate to drive concessions while preserving client relationships.
• Demonstrate business acumen and knowledge of market strategies.
• Understand renewal end-to-end process and ownership.
• Excellent verbal and written communication; capable of handling complex conversations.
• Manage daily assignments, mentoring, and collaboration with a Client Specialist.
• Be receptive to feedback and show problem-solving skills.
• Support the Client Advocate in delivering projects and guiding teams.
• Strong project management for large, complex initiatives.
• Proficient with MS Office; comfortable with online tools.
• Maintain P&C broker license and complete CE activities.
• Insurance designations (CPCU, ARM, CIC, CRIS, CRM) preferred.

Responsibilities

• Deliver high-quality service to clients and support insurance program execution.
• Lead day-to-day client engagement, renewal execution, and service coordination.
• Collaborate with Client Advocate and Client Specialist on deliverables and key delivery areas.
• Build and maintain client relationships while coordinating with internal and external stakeholders.

Skills

Relationship management

Negotiation

Project management

Analytical thinking

Communication skills

Tools

Microsoft Office

Job description

Description

The Company

Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 49,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas, the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson. https://www.wtwco.com/en-us

The North America Construction Associate Client Advocate (ACA) is a client-facing role responsible for delivering high-quality service, supporting insurance program execution, and contributing to overall client relationship management. Works in close partnership with a Client Advocate (CA) or more senior account lead and an assigned Client Specialist. Leads day-to-day client engagement, renewal execution, and service coordination.

Qualifications

The Requirements

• Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models
• Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
• Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships.
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Knowledge of commercial insurance renewal end-to-end process, steps and owners
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Daily management of work assignments, mentoring, and collaboration with a Client Specialist
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively
• Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain an active insurance broker’s P&C license, and complete various continuing education activities as needed
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) ( Washington State only )
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets