Associate Claims Specialist | Property Damage

Great West Casualty Company; South Sioux City (NE); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Great West Casualty Company is seeking an Associate Claims Specialist | Liability Physical Damage in a hybrid role, with three days in the office and two remote from South Sioux City, NE. The role focuses on investigating property damage claims, negotiating settlements, and supporting customers and repair facilities.

Ideal for an entry-level candidate or those with 1+ year in insurance/claims. Training, mentorship, and long-term career growth are provided, along with industry-standard licensing

Qualifications

• Bachelor’s degree or equivalent education/experience.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Investigate, evaluate, negotiate, and settle third-party property damage claims.
• Verify insurance coverage and determine probable liability.
• Review damage estimates and repair costs for accuracy.
• Manage claim-related expenses and maintain organized files.
• Communicate with customers, vendors, and service providers throughout the process.

Skills

Customer service

Communication skills

Organizational skills

Analytical thinking

Independent work

Negotiation

Time management

Attention to detail

Education

Bachelor’s degree

Tools

Audatex

Mitchell

Job description

Associate Claims Specialist | Property Damage

#26-0319

Description

Associate Claims Specialist | Liability Physical Damage

Hybrid | 3 days in the office & 2 days remote

Join Our Claims Team

Looking to start or grow your career in insurance claims? As an Associate Claims Specialist | Liability Physical Damage, you'll gain hands-on experience investigating property damage claims, working with customers, repair facilities, and industry partners, and learning the fundamentals of claims handling and negotiation.

This role is ideal for an entry-level candidate, recent graduate, or someone with 1+ year of insurance, claims, automotive repair, estimating, or customer service experience. We provide comprehensive training, mentorship, and development opportunities to help you build a successful long-term career in the insurance industry. If you're detail-oriented, enjoy problem-solving, and are eager to learn, we'd love to hear from you.

What You'll Do

As an Associate Claims Specialist, you will:

• Investigate, evaluate, negotiate, and settle third-party property damage claims involving commercial vehicles, passenger vehicles, motorcycles, and fixed property.
• Verify insurance coverage and determine probable liability.
• Establish and maintain appropriate claim and expense reserves.
• Review and assess damage estimates, repair costs, and total loss evaluations.
• Manage claim-related expenses, including storage, rentals, towing, salvage, downtime, and related costs.
• Work directly with repair facilities, contractors, appraisers, rental vendors, and other service providers to ensure quality, timely, and cost-effective repairs.
• Negotiate repair costs and claim settlements to achieve equitable resolutions.
• Utilize photos, estimates, and, at times, in-person inspections to evaluate property damage.
• Coordinate salvage and disposal processes for damaged vehicles and property.
• Maintain organized claim files, accurate documentation, and effective diary management to ensure timely claim resolution.
• Communicate proactively with customers, insureds, vendors, and other stakeholders throughout the claims process.
• Assist with subrogation and physical damage claim coordination.
• Maintain current knowledge of applicable state laws, negligence standards, and industry regulations.
• Obtain and maintain required adjuster licenses.

What We’re Looking For

Required Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• Strong customer service and communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Strong analytical thinking and problem-solving skills.
• Ability to work independently while managing multiple priorities.
• Ability to obtain and maintain required adjuster licenses.
• Valid driver’s license, acceptable motor vehicle record, and reliable transportation for occasional business travel.

Preferred Qualifications

• Experience as an auto claims adjuster, property damage adjustor, estimator, or in an automotive repair/body shop environment.
• Knowledge of vehicle repair processes, auto estimating, and total loss evaluations.
• Experience using Audatex, Mitchell, or similar estimating software.
• Familiarity with salvage, rental, storage, and repair cost management.
• Understanding of insurance coverages, negligence laws, and claims handling practices.

Key Skills for Success

• Claims investigation and evaluation
• Negotiation and settlement skills
• Auto estimating and repair knowledge
• Active listening and customer service
• Written and verbal communication
• Time management and organization
• Decision-making and critical thinking
• Attention to detail and documentation accuracy

Why Join Us?

At Great West, an Old Republic Company, you'll become part of a team dedicated to delivering exceptional service to our customers while supporting your professional growth and development. We offer ongoing training, opportunities for advancement, and the chance to build expertise in a specialized area of claims.

If you're ready to put your investigative, negotiation, and customer service skills to work in a collaborative and growth-oriented environment, we'd love to hear from you.

Great West Casualty Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.