Associate Claims Consultant

Baldwin Group Colleague, Inc.; Leesburg (VA); On-site; USD 59,000 - 72,000; Full time

Job summary

The Baldwin Group is seeking an Associate Claims Consultant in Leesburg, VA. This junior role focuses on building client relationships and handling straightforward claims with oversight from senior staff.

You will review claims, support specialists, identify trends, and contribute to process improvements while maintaining high client service standards. Starting salary is $65,000 and is negotiable upon offer, with benefits aligned to company policy.

Qualifications

• 3+ years' experience in claims and insurance coverage.
• Property & Casualty Insurance License or willingness to obtain within a set time frame.
• Strong communication and client service focus.

Responsibilities

• Review, analyze, and route submitted claims to ensure prompt adjudication.
• Support Claims Specialists and Analysts to improve processing and resolution.
• Identify trends and report findings to management for action.
• Maintain client relationships and deliver high-quality service.
• Assist with process improvements to boost efficiency.
• Handle other duties as assigned by management.

Skills

MS Office

Effective communication

Independent work

Education

Property & Casualty License

3+ years claims experience

Job description

The Associate Claims Consultant is responsible for building relationships with clients, having the goal of client retention. They will develop stewardship plans regarding claim services and execute them. This role is a junior-level claims consultant and generally has less complex accounts and oversight from management and senior claims consultants.

PRIMARY RESPONSIBILITIES

Review, analyze, and determine the appropriate submission path for claims received by the company, ensuring prompt and accurate claims adjudication. Provide professional assistance and support to Claims Specialists and Analyst colleagues as directed, collaborating to ensure efficient claims processing and resolution. Review daily data to identify potential trends or challenges that may require managerial or underwriting review, and report findings accordingly. Maintain a strong focus on delivering outstanding client service, fostering positive relationships, and effectively communicating with clients and customers throughout the claims process. Ensure compliance with industry standards, company procedures, and regulatory requirements while handling claims, maintaining confidentiality of sensitive information. Stay updated on industry trends, emerging regulations, and best practices in claims management, continuously enhancing knowledge and expertise. Contribute to process improvement initiatives, suggesting enhancements to streamline claim handling, increase efficiency, and enhance customer satisfaction. Handle other related duties and responsibilities as assigned by the Claims Consultant or management.

KNOWLEDGE, SKILLS & ABILITIES

Ability to drive a claim from first intake through the process to satisfactory submission with minimal supervision. Proficient in MS Office Word and Excel with the ability to learn new system programs and technologies. Ability to work independently and prioritize assignments. Effective communication skills, both oral and written, with the ability to be professional under pressure and display patience above reproach. Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to learn any other appropriate program or software system used by the firm as necessary Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

EDUCATION & EXPERIENCE

3+ year's experience in claims and insurance coverage knowledge Must have Property & Casualty Insurance License or be willing to obtain any state required license within a specified time frame of starting employment with the firm. IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

Starting Salary

$65,000, negotiable upon offer.

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible. The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.