Associate- Channel Partner Liaison

Capgemini; Alabama City (AL); On-site; USD 46,000 - 111,000; Full time

Job summary

Capgemini USA is seeking a Channel Partner Liaison to coordinate data integration activities between external data providers, channel partners, and internal teams. You will manage validation, testing, go-live, and ongoing support, and build strong partner relationships to ensure seamless data exchange across the partner lifecycle.

This role requires strong communication, cross-functional collaboration, and experience in pharmacy operations or supply chains.

Qualifications

• Experience across multiple projects and cross-functional teams.
• Strong communication skills, both verbal and written.
• Consulting or Specialty Pharmacy experience is a plus.
• Bachelor’s degree in business or health fields.

Responsibilities

• Create, review and complete system validation documents, including data exemptions.
• Maintain program contract tracker and data requirements documentation.
• Work with offshore teams to process test files and communicate results to data providers.
• Perform ongoing testing until all data providers are production ready.
• Conduct go-live activities with data providers and internally.
• Assist with hyper care period post go-live and provide ongoing support.
• Develop relationships with external data providers and escalate trends and issues.
• Provide insight on data integration processes and IT timelines, tasks and deliverables.
• Manage data quality and system issues with data providers.
• Act as point of contact for transaction data issues with data providers.
• Identify and escalate customer concerns and program trends related to data provider performance.
• Troubleshoot and resolve ongoing issues with data provider files.

Skills

Verbal communication

Written communication

Cross-functional teamwork

Multi-project experience

Detail-oriented

Pharmacy operations experience

Data or IT experience

Education

Bachelor's degree in business or health

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Locations:USA - Local can apply for this roleGrade Level:A5/B1About the job you’re considering:The Channel Partner Liaison serves as the primary point of contact between external data providers, channel partners, and internal cross-functional teams. This role is responsible for coordinating data integration activities, managing system validation and testing processes, ensuring data quality, and facilitating successful go-live execution. The Channel Partner Liaison builds strong partner relationships, identifies and resolves operational issues, communicates implementation timelines and requirements, and provides ongoing support to ensure seamless data exchange and operational excellence throughout the partner lifecycle.Your Role:Create, review and complete system validation document including data exemptionsMaintain program contract tracker and data requirements documentationWork with offshore team to process test files and communicate test results to data providersPerform ongoing testing until all data providers are production readyConduct necessary go-live activities both internally and externally with data providersAssist with operations during hyper care period post go-liveDevelop working relationships with external data providers and be responsible for escalating trends and issuesProvide insight on the data integration process and IT implementation timelines, tasks and deliverablesManages data quality and system issues with each data providerAct as a point of contact for transaction data issues with data providersIdentify and escalate customer concerns and program trends related to data provider performanceTroubleshoot and resolve ongoing issues with data provider filesRequired Skills:Mimulus 3 plus yers to Max 6 Year experience neededStrong verbal and written communication skillsAbility to work across cross-functional teamsExperience working across multiple projects and delivering strong results; Detail-oriented; Highly organizedExperience working with pharmacy operations, supply chains, dataConsulting or Specialty Pharmacy experience - anything related to SP (SP ops, SP data reporting, SP drug development, etc.)Bachelor’s degree, preferably in business or health++The base compensation range for this role in the posted location is:$46,000 to $111,000.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.