Associate Center Operations Director

ChenMed; Cincinnati (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative healthcare organization is seeking an Associate Center Operations Director to lead center operations and enhance patient experience. This role involves optimizing appointment utilization, fostering team engagement, and ensuring a positive center culture. With a focus on data-driven decision-making and collaboration, you'll play a crucial role in transforming healthcare for seniors. Join a supportive environment that values your contributions and offers opportunities for career growth.

Benefits

Competitive compensation

Career growth opportunities

Supportive work environment

Comprehensive benefits package

Qualifications

• 5+ years of related experience in healthcare settings.
• Minimum 3 years of supervisory/managerial experience in healthcare.

Responsibilities

• Enhance patient experience and optimize appointment slot utilization.
• Cultivate a positive center culture and promote team engagement.
• Monitor patient disenrollment and manage continuous care.

Skills

Data-driven decision-making

Team engagement

Organizational skills

Problem-solving

Collaboration

Attention to detail

Education

BA/BS in Healthcare Administration

BA/BS in Business

BA/BS in Biological Sciences

Tools

Microsoft Office Suite

Job description

Join to apply for the Associate Center Operations Director role at ChenMed

We’re changing lives every day—for our patients and our team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

The Associate Center Operations Director is responsible for center operations, including performance, scheduling, patient experience, and center culture. The role involves direct supervision of staff and ensuring the needs of the center, physicians, clinicians, care teams, patients, and visitors are met.

Essential Job Duties/Responsibilities

• Enhance patient experience by implementing best practices and addressing feedback.
• Optimize appointment slot utilization and quality to maximize access and efficiency.
• Ensure team availability and accessibility, reducing wait times.
• Monitor and manage patient disenrollment and orphan patients to ensure continuous care.
• Cultivate a positive center culture and promote team engagement.
• Develop workforce planning strategies and oversee onboarding of staff.
• Implement strategies to improve retention and reduce turnover.

Knowledge, Skills, and Abilities

• Build relationships and foster collaboration.
• Utilize data-driven decision-making and analyze performance metrics.
• Develop and engage teams, promote a positive work environment.
• Understand regulatory standards and legal requirements.
• Apply critical reasoning, decision-making, and problem-solving skills.
• Maintain organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and other software.
• Fluent in spoken and written English.
• Exercise independent judgment.

Education and Experience Criteria

• BA/BS in Healthcare Administration, Business, Biological Sciences, or related field, or equivalent experience.
• At least 5 years of related experience in healthcare settings.
• Minimum 3 years of supervisory/managerial experience in healthcare.

Join ChenMed in transforming healthcare for seniors. We offer competitive compensation, benefits, career growth, and a supportive work environment.