Associate Business Systems Analyst - User Support

Collabera; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A financial services company is seeking an Associate Business Analyst in San Francisco, CA for a 1+ year contract. The role involves acting as a liaison between clients and technical teams, providing user support for a customer due diligence tool, and analyzing business requirements. Ideal candidates have a Bachelor's degree along with at least 2 years of relevant experience, strong analytical skills, and proficiency in Excel and other PC tools. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• 2+ years work experience on a project team, ideally with a financial institution.
• Comfortable working with and training internal customers, call centers, and technical teams.
• Ability to understand and interpret requirements while researching user issues.

Responsibilities

• Act as a liaison between the client area and technical organization.
• Provide first and second level user support for a customer due diligence tool.
• Monitor shared e-mail inbox and ticket escalations.

Skills

Verbal and written communication skills

Analytical skills

Advanced PC skills

Organizational skills

Detail-oriented

Education

Bachelor's degree or equivalent

Tools

Excel

MS Outlook

SharePoint

Job description

A financial services company is seeking an Associate Business Analyst in San Francisco, CA for a 1+ year contract. The role involves acting as a liaison between clients and technical teams, providing user support for a customer due diligence tool, and analyzing business requirements. Ideal candidates have a Bachelor's degree along with at least 2 years of relevant experience, strong analytical skills, and proficiency in Excel and other PC tools. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced environment.