Associate, Business Development Operations-Technology and Application Focus

Mayo Career Site US; Rochester (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks an Associate, Business Development Operations-Technology and Application Focus. The role provides onsite technology equipment and application support across MS Office, SharePoint, CRM, and related platforms for the Department of Business Development and Mayo Clinic Ventures.

Strong customer service and problem solving are essential to support hybrid workers and secure confidential information.

Qualifications

• Experience in technology equipment management and tech support.
• Strong customer service and problem-solving abilities.
• Familiarity with MS Office suite, SharePoint and CRM systems.

Responsibilities

• Review and docket IP-related agreements and correspondence.
• Maintain IP, contractual, and financial databases with accuracy.
• Process invoices and liaise with internal/external counsel and partners.
• Communicate information to teams inside and outside the department.
• Provide onsite tech support and equipment management for hybrid workers.
• Assist in onboarding, security protocols for confidential information, and room tech troubleshooting.

Skills

Customer service

Technical equipment management

Technology support

Tools

MS Teams

SharePoint

Outlook

Word

Excel

PowerPoint

Adobe Acrobat Pro

CRM / deal management tools

Job description

The Associate, Business Development Operations-Technology and Application Focus (ODA) role in the Department of Business Development, including Mayo Clinic Ventures, assists in reviewing and docketing a variety of intellectual property related agreements including confidentiality, material transfer, joint invention and license agreements. The ODA dockets and maintains various entries related to proprietary Mayo Clinic technologies into a comprehensive intellectual property, contractual, and financial database. The incumbent is responsible for data accuracy, integrity and quality assurance of docketed entries, including the review of institutional intellectual property disclosures, deadlines, and associated documents. Reviews, distributes and processes intellectual property-related correspondence, including documentation received from external and internal legal counsel and business partners. The incumbent reviews and processes legal and non-legal related invoices for payment. The ODA communicates a wide variety of information to teams and individuals inside and outside of the department. A general understanding of the patent application and prosecution process, including knowledge of existing U.S. Patent and Trademark Office (USPTO) practices, notifications and communications will be needed to effectively perform position responsibilities. Performs other operational support duties as assigned.

This position will have a primary focus providing technology equipment and application support, training and management across the various platforms utilized within the Department of Business Development. These applications and tasks of responsibility can include Microsoft Office applications like MS Teams, SharePoint, Outlook, Word, Excel, PowerPoint, etc., Adobe Acrobat Pro, intellectual property, CRM and deal management database tools, etc., user access, distribution list and SharePoint site management in line with appropriate security protocols for Business Confidential information, workstation equipment ordering and inventory management, installation and service support for hybrid workers, onsite workstations and meeting room technology and related support and troubleshooting. As such, advanced experience with customer service and providing technical equipment management and technology support preferred.

This role will primarily be onsite in the Minnesota BioBusiness Center full-time in Rochester, MN.