Associate Branch Manager

Modern Pest Services; Ridgefield (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits: Medical, dental, and vision coverage

401(k) plan with company match

Paid Time Off

Team Member recognition program

Job summary

Modern Pest Services is looking for an Associate Branch Manager in Ridgefield, CT. This role involves supporting the Branch Manager in overseeing all sales and service operations of a Pest Control Branch. Responsibilities include team leadership, operational efficiency, and driving customer satisfaction.

Candidates should have a college degree (preferred) and at least 2-4 years of experience. The position offers health benefits, 401(k) match, and opportunities for community involvement.

Qualifications

• At least 2-4 years of related experience.
• Valid driver’s license required.
• Background in Pest Control, Termite and/or Wildlife control preferred.

Responsibilities

• Assist Branch Manager in managing Branch P&L and driving growth.
• Support achievement of Key Performance Indicators (KPI).
• Manage branch Pest Control Field Supervisors and technicians.

Skills

Strong communications skills

Excellent organizational skills

Problem-solving skills

Leadership skills

Proficiency in Microsoft Office

Education

Bachelor’s Degree preferred

Job description

Position Overview

The Associate Branch Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Associate Branch Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.

Duties/Responsibilities

• Assist Branch Manager in managing Branch P&L – monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
• Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores.
• Directly manage branch Pest Control Field Supervisors and, through them, the pest control technicians.
• Oversee Service operations along with the Pest Control Field Supervisors.
• Recruit, interview, hire and train branch staff.
• Monitor regulatory compliance, quality control standards and ensure health & safety of all employees.
• Partner with sales staff on sales plans and forecasts associated with their Branch.
• Ensure alignment with the company business model and guidelines, including implementing company programs and initiatives.
• Lead, motivate and manage team members to deliver exceptional customer service.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Be responsible for employee performance review process and provide recommendations and corrective actions consistent with company policy.
• Prepare and conduct team meetings.
• Occasional travel to other branches and corporate office locations.

Experience, Education, and Skills Required

• College degree preferred (Bachelor’s Degree).
• At least 2‑4 years of related experience.
• Strong communications skills (verbal, written, presentation).
• Excellent organizational skills, ability to multitask.
• Strong problem‑solving and solution identification.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Valid driver’s license required.
• Background in Pest Control, Termite and/or Wildlife control preferred.
• Excellent leadership skills with ability to train, coach and motivate employees.
• Ability to collaborate with all departments and employees within the organization.
• Strategic leader focused on delivering exceptional customer service.

Benefits

• Health benefits: Medical, dental and vision coverage.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• Enrollment eligibility begins first of the month following date of hire.
• 401(k) plan with company match.
• Weekly pay.
• Convenient direct paycheck deposit.
• Team Member reward and recognition program.
• Eight (8) paid holidays.
• Paid Time Off.
• Team Member referral bonuses.
• Opportunities to participate in community events.

Equal Opportunity Employer

We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.