General Manager

The Shield Co Management, LLC; Delaware; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Base pay range: $85,000 to $105,000

Weekly pay

Comprehensive benefits package

401(k) with a match

Discounted pest control services

Job summary

The Shield Co Management, LLC is seeking a General Manager to lead branch operations in Delaware. The ideal candidate will ensure strong operational performance, drive profitability, and manage customer relations, all while fostering a positive work environment.

Responsibilities include overseeing daily operations, staff training, regulatory compliance, and resolving escalated issues. A Bachelor's degree or relevant management experience in the pest-control industry is required. The role offers a competitive salary, benefits, and opportunities for professional growth.

Qualifications

• Minimum of 2 years of management experience or Bachelor's degree.
• Must be 21 years of age or older.
• Valid driver’s license with 3+ years of driving experience.

Responsibilities

• Oversee daily branch operations and performance.
• Grow, train, and develop management and staff.
• Ensure branch compliance with regulations.

Skills

Management experience in the pest-control industry

Strong leadership skills

Customer service skills

Education

Bachelor’s degree in a related field

High School Diploma or GED

Job description

General Manager Position Summary

The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards.

Responsibilities

• Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high‑performance, inclusive, and accountable work environment.
• Grow, train, and develop management and staff, ensuring all employees are well‑versed in safety protocols, company policies, and procedures, and that training records are properly maintained.
• Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws.
• Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction.
• Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance.
• Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch.

Qualifications and Requirements

• Bachelor’s degree in a related field or 2+ years of management experience in the pest‑control industry.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history, as driving a company vehicle is an essential function of this role.
• Earn and maintain state‑required training and pest‑control licensing if applicable (provided).
• High School Diploma or GED.

Benefits

• Base pay range: $85,000 to $105,000, based on experience, qualifications, and market location.
• Weekly pay – get paid every Friday.
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.

Physical Demands and Working Requirements

Capable of regularly lifting up to 50 pounds, with occasional heavier lifting. Requires clear vision for both close and distant tasks, with adjustable focus. Must be able to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level in the work environment.

EEO Statement

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.